Service transformation in industrial companies

Product-service systems evolution in the era of Industry 4.0

“…In recent years, manufacturing companies have been strongly pushed by saturated and commoditised global competitive environments to significantly transform the nature of their businesses, from being owners of competencies and resources to becoming integrators of skills, resources and technologies able to realise complex value creation processes (Cáceres and Guzmán 2015;Marilungo et al 2017;Lindhult et al 2018). This evolution, often referred to as servitization (Vandermerwe and Rada 1988) or service transformation (Cavalieri et al 2017), implies a complete change of the traditional product-based business model towards a new approach more focused on the fulfilment of customer expectations, which promotes the sale of the performance associated with its use. This change foresees the provision of the so-called product-service system (PSS): 'A system of products, services, networks of players and supporting infrastructure that continuously strives to be competitive, satisfies customer needs and has a lower environmental impact than traditional business models' (Goedkoop et al 1999).…”

“…Digital technologies are described as a crucial factor in assisting companies in their journey towards a service-based business (Neu and Brown 2005;Geum et al 2011a), facilitating vertical and horizontal information sharing across the service network (Auramo and Ala-risku 2005;Martinez et al 2010). Cavalieri et al (2017) highlight that the advent of the Internet of Things can also be considered a further enabler for manufacturers to develop new services since it changes the way hardware is 'sold' to the market thanks to the opportunities offered by connected products and assets. Hartmann et al (2016) and Ardolino et al (2017) study the great potential that the Internet of Things (IoT), cloud computing (CC) and predictive analytics (PA) offer to enable novel product-service offerings based on the transformation of data into information and knowledge.…”

Simulation Modelling of a Shift to Service-Based Offerings : Resource efficiency and operational implications in the context of the circular economy

“…In many companies, operations grew around a linear product-based paradigm (Cavalieri et al, 2018). For OEMs, servitization and adding more service-based offerings in the portfolio is a key component in the shift to a CE.…”

A new customization model for enterprises based on improved framework of customer to business: A case study in automobile industry

“…(7) The CPM model is developed into the CPMPS model. The content of CPM model should be supplemented as service (S) link, 71 including the content of Industrial Product-Service System (IPSS), experience service for customer (S). Comparison and evolution of different models of C2B are shown in Table 2.…”