ServQual and WebQual 4.0 for usability check academic information system of private university

Rahmat, Taufiq; Nuryani, Eny; Siswanto, Dodi; Undang, Gunawan

doi:10.1088/1742-6596/1869/1/012097

Cited by 9 publications

(6 citation statements)

References 4 publications

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“…Usability is the degree to which a product meets the needs of its users in terms of effectiveness, efficiency, and satisfaction to accomplish its goals within a given context (Rahmat et al, 2021). A measure of user satisfaction with an information system's ability to be used effectively and efficiently and to satisfy users to accomplish specific goals is measured by its usability (Handiwidjojo and Ernawati, 2016).…”

Section: Usability Qualitymentioning

confidence: 99%

Website quality and user satisfaction: A higher education perspective

Qurrata A'yun,

Wicaksana,

Ulya

et al. 2023

SMBR

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<p>At the forefront of this digital revolution stands the omnipresent website, a virtual gateway that transcends geographical boundaries, providing us unparalleled access to information and services from anywhere on the globe. In this increasingly interconnected world, websites have become the digital storefronts and first impressions of entities, be they businesses, organizations, or individuals. Consequently, people often make swift and decisive judgments about an agency based solely on its online presence's user experience and interface design. Given how quickly the internet is developing, the online quality of an academic university website is essential to student satisfaction. This study explores the intricate relationship between student satisfaction and academic university website quality (usability quality, information quality, service interaction quality, and user satisfaction). It provides a detailed analysis of the student experience. We use multiple regression with a sample size of 104 student respondents. This study uses factual data and student input to analyze significant areas of academic university websites. The results show that user satisfaction with website quality is positively significant to user satisfaction. Repetitive interactions are more common on websites that excel in usability, accessibility, and responsiveness. We hope this research can help developers to improve academic university websites.</p>

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Section: Usability Qualitymentioning

confidence: 99%

Website quality and user satisfaction: A higher education perspective

Qurrata A'yun,

Wicaksana,

Ulya

et al. 2023

SMBR

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“…Service quality describes consumer assessments of marketers' consistency in meeting or exceeding consumers' expectations after experiencing the service (Lovelock et al, 2011). This research used the Servqual model of Parasuraman et al (1991) Marketer services are considered high quality if they meet consumer needs and expectations (Aisyah, 2018;Aisyah & Umiyati, 2018;Lovelock et al, 2011;Parasuraman et al, 1991;Rahmat et al, 2021;Raut et al, 2022;Yulia et al, 2023).…”

Section: Introductionmentioning

confidence: 99%

The Survival Strategy of Indonesian Retailers in A Pandemic

Aisyah

2024

Int. res. j. bus. stud.

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Transmart, a retail business network in Indonesia, has adopted new survival strategies during the Covid-19 pandemic. This research analyzes whether the health protocol service quality and advertising affect consumers’ intention and decision to shop at Transmart during the pandemic directly and indirectly. A primary data set of 112 samples was analyzed using path analysis with the convenience sampling method. The findings show that the health protocol service quality and advertising directly affect consumers’ intention and decision to shop at Transmart during the pandemic and that consumers’ intention is an intervening variable that mediates both indirect effects.

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“…Assurance. The employees' ability, politeness, and trustworthiness are devoid of risk or question (T Rahmat et al, 2021;Taufiq Rahmat et al, 2022;Taufiq Rahmat & Resmiati, 2021). In addition, wholehearted service through information technology provides sincerity and responsibility accompanied by a happy heart, such as handling customer complaints and the consequences of providing services with full awareness and understanding of customer problems.…”

Section: Introductionmentioning

confidence: 99%

HR-Commitment and Digital Organizational Communication To Improve the Digital-Quality Services in Private Universities

et al. 2023

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The main issue in this research is the weak Quality of private universities in utilizing digital media in the industrial era 4.0, which leads to the formation of professionalism in the form of an innovative campus, which according to researchers, is influenced by organizational Commitment and digital organizational communication. Target group private universities in Bandung. This study's descriptive survey research design is based on a verification methodology. Data was collected through survey techniques by distributing questionnaires to as many as 69 respondents, all employees. Analysis in data processing using path analysis. It is based on the findings of the verification analysis, with r2 = 0.587, or 58.7%, as the coefficient of determination. The results show that the Quality of digital services is influenced by organizational Commitment and digital communication, both simultaneously and simultaneously. In comparison, there is still the influence of other external factors, which has not been studied, and is 41.3% academically recognized. Research findings also reveal that optimizing digital services can be done by first improving the Commitment of human resources to utilizing digital media in communication.

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ServQual and WebQual 4.0 for usability check academic information system of private university

Cited by 9 publications

References 4 publications

Website quality and user satisfaction: A higher education perspective

Website quality and user satisfaction: A higher education perspective

The Survival Strategy of Indonesian Retailers in A Pandemic

HR-Commitment and Digital Organizational Communication To Improve the Digital-Quality Services in Private Universities

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