Article:Burns, D., Killett, A., Hyde, P. et
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TakedownIf you consider content in White Rose Research Online to be in breach of UK law, please notify us by emailing eprints@whiterose.ac.uk including the URL of the record and the reason for the withdrawal request. To examine how organizational factors affect good care and mistreatment of older people in care homes.
Methods:Eight residential care homes for older people (including private sector, local authority and NHS providers) took part in a participatory observation-based study of organizational factors affecting care quality.
ResultsGrouping organisational factors into infrastructure, management and procedures, staffing, resident population characteristics and culture we show the context sensitive nature of interactions between these factors. These interactions could enhance care quality where factors combined positively. Conversely, they could amplify difficulties where one factor came to undermine another, thereby limiting care quality.
ConclusionsThis analysis provides empirical insights into how and why similar sector-wide changes to care provision have differential effects at the care home level. It indicates the situated and unpredictable ways in which organizational factors interact, implying the need for locally contextualised quality assessment and improvement actions.