Shifting Patterns in Home Care Work: Supporting Collaboration Among Self-Employed Care Actors

Amsha, Khuloud Abou; Lewkowicz, Myriam

doi:10.1007/978-3-319-33464-6_9

Cited by 7 publications

(4 citation statements)

References 28 publications

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“…Several studies have used the concept of knotworking to describe the complexity of collaboration across the boundaries of activity systems, such as the interdisciplinary collaboration among healthcare professionals at a hospital [34] across multiple healthcare settings [35], or among home healthcare professionals [36]. Knotworking has also been used to describe established work practices that take place outside the borders of classical teams, where work practices are situation-driven and involve various and fluid combinations of actors, for example, in work setting such as law courts [37], and flight crews [38].…”

Section: Knotworkingmentioning

confidence: 99%

“…In our three concepts, collaboration emerges as something that achieves a common aim shared by a group of people. The generic aim of knotworking is to resolve a particular and emergent problem associated with the participants' everyday activities [34]- [36]. Self-organized communities act on a shared concern, working towards active engagement that is sustained over shorter or longer periods [19], [49], [52], [53].…”

Section: Temporalitymentioning

confidence: 99%

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Emergent Collaborations Outside of Organizational Frameworks: Exploring Relevant Concepts

Amsha

Grönvall

Saad-Sulonen

2023

The 11th International Conference on Communities and Technologies (C&T)

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The broad notion of communities required a fine-grained vocabulary to investigate how communities interact with digital technologies. We can identify various constructs in the literature, such as temporary groups, coalitions, movements, communities of practice, place, and interest, that can describe different collaborative configurations. Despite the diversity of concepts describing the formation of "collectives", we still need to understand how the formation of collectives and communities emerges through collaboration. We propose a vocabulary to analyze emergent forms of collaboration and the appropriation of technologies over time. This paper focuses on emergent, spontaneous, or unplanned collaborations facilitated by digital technologies in response to changing circumstances or problems. To frame different types of emergent collaboration, we borrow three concepts from activity theory, urban planning, and educational psychology: knotworking, self-organization, and the formation of publics. The paper examines these concepts in detail and describes their history and how they relate to each other, highlighting their qualities, similarities, and differences. Using these concepts, the paper aims to increase awareness of the complexity of emergent collaboration and its challenges and help designers operate with a more dynamic understanding of collaborative work outside established organizational settings. CCS CONCEPTS• Human-centered computing• • ~Collaborative and social computing• • ~Collaborative and social computing theory, concepts and paradigms

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Section: Knotworkingmentioning

confidence: 99%

Section: Temporalitymentioning

confidence: 99%

Emergent Collaborations Outside of Organizational Frameworks: Exploring Relevant Concepts

Amsha

Grönvall

Saad-Sulonen

2023

The 11th International Conference on Communities and Technologies (C&T)

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“…Collaborative practice has become a core element in complex care situations needing multidisciplinary teams. It has been reflected in CSCW research conducted, for instance, in hospitals [33], in palliative care [36,49] nursing homes [19], and home care [4]. This attention to collaborative practices is also reflected in the evolution of the concepts and the education curricula in healthcare.…”

Section: Collaboration In Healthcarementioning

confidence: 99%

“…These situations are of short duration, involving changing participants where control is distributed. Indeed, knotworking has been suggested by several other studies as a potential theoretical framework to address issues related to the development of the organization of work across boundaries, like interprofessional care teams [2,4,23].…”

Section: Collaboration In Healthcarementioning

confidence: 99%

Computer-Supported Knotworking

Amsha

Bossen

Grönvall

et al. 2021

Proc. ACM Hum.-Comput. Interact.

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In this paper, we compare two cases of collaboration within healthcare in two European countries, Denmark and France respectively. In each of these two cases, we conducted a design case study, and we found that collaboration is ad hoc, temporary, and shifting with regards to collaborators, aims, and processes. We argue for the relevance of knotworking and its analytic potential for investigating the kind of collaborative work we observed. We also argue that our two cases present a higher complexity level than how knotworking has previously been described in the literature. We describe complex knotworking as having three characteristics: 1) collaboration happens between a dynamic number of actors (who are usually loosely connected), 2) collaboration happens in episodes, and 3) cooperative work arrangements are constantly negotiated. Using the concept of complex knotworking for a comparative analysis of our two design solutions, we outline generic design guidelines for developing computer support to manage complex knotworking situations.

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Collaboration in Mixed Homecare – A Study of Care Actors’ Acceptance Towards Supportive Groupware

Renyi

Rosner

Teuteberg

et al. 2019

Business Information Systems

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Shifting Patterns in Home Care Work: Supporting Collaboration Among Self-Employed Care Actors

Cited by 7 publications

References 28 publications

Emergent Collaborations Outside of Organizational Frameworks: Exploring Relevant Concepts

Emergent Collaborations Outside of Organizational Frameworks: Exploring Relevant Concepts

Computer-Supported Knotworking

Collaboration in Mixed Homecare – A Study of Care Actors’ Acceptance Towards Supportive Groupware

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