Should Festival Be Smarter?

Stankov, Uglješa; Pavluković, Vanja; Alcántara‐Pilar, Juan Miguel; Cimbaljević, Marija; Armenski, Tanja

doi:10.4018/978-1-5225-2927-9.ch012

Cited by 6 publications

(1 citation statement)

References 33 publications

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“…Practical knowledge of tourist profiles and attentive sincere service will impress them and be comfortable during their sightseeing trips. "Mindful" tourist services in the tourism domain can be seen as sincere attitudes, concern for needs and comfort, respect for consumer needs, meet service etiquette in the tourism industry, and create space to increase consumer loyalty [11]. At the same time, attentive service travelers can become more aware of social contacts [12].…”

Section: Introductionmentioning

confidence: 99%

Mindful Tourism: Management of Tourist Destinations as an Effort to Counter Stereotypes of the Madurese People

Suryandari,

Rahmawati

2023

Advances in Social Science, Education and Humanities Research

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This study examines the potential of mindful tourism as a tool for countering stereotypes of the Madurese people, a minority group in Indonesia. The Madurese have historically been marginalized and stigmatized, and their culture and way of life have been misrepresented in tourism marketing and promotion. The study begins with an overview of the Madurese people and the stereotypes they have faced, and then discuss the principles of mindful tourism and its potential to challenge these stereotypes. We also provide examples of how mindful tourism has been applied in Madurese communities and the benefits it has brought. The findings suggest that by adopting a mindful tourism approach, destination managers can work to improve the representation of the Madurese culture and promote a more authentic and respectful tourism experience for visitors, ultimately benefiting both the Madurese community and the tourists.

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Section: Introductionmentioning

confidence: 99%

Mindful Tourism: Management of Tourist Destinations as an Effort to Counter Stereotypes of the Madurese People

Suryandari,

Rahmawati

2023

Advances in Social Science, Education and Humanities Research

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Reviving calm technology in the e-tourism context

Stankov

Filimonau

2018

The Service Industries Journal

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Tourism industry practitioners should understand the controversial nature of the information and communication technology (ICT) proliferation to ensure the ICT solutions do not consume too much of their attention, thus jeopardizing consumer enjoyment of tourism services. The concept of calm technology or calm design serves this purpose. Calm design suggests that technology should quietly recede in the background and come into play with users when and if required, thus delivering and/or enhancing a desired experience. Although this concept is of relevance to e-tourism, until recently, it has never been considered within. This is where this paper contributes to knowledge as, for the first time, it introduces calm design into the e-tourism context and critically evaluates the determinants of its broader adoption within the tourism industry. It positions calm design within the etourism realm, discusses its implications for customer service management, supply chain management and destination management, and discloses opportunities for future research.

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