Abstract.Consensus is an important measure for the success of any business process modeling effort. Although intensively studied in the general literature on group processes, consensus has hardly been considered in business process modeling and never seriously measured. We define consensus as the level of agreement of group members' views on the process and introduce business process similarity as a proxy. We validate the measure by comparing it to an existing self-reported measure of consensus.
Keywords:Business process modeling, model similarity, group consensus, mental model, view, visualization.
IntroductionThe literature on business process modeling is vast and the importance of measuring the success of process modeling projects and sessions has been widely recognized [1][2][3][4][5][6]. But prevalent success measures for individual modeling sessions primarily involve some form of model quality measure [7][8][9][10]. While it is undisputed that the quality of a business process model is relevant to modeling success it is not the only and perhaps not even the most important success factor. The reason for this is twofold: the process model itself is a social construction, and its purpose is again to support some social process, e.g. a change project or system development project. In other words: the model documents the results of one social process (modeling) and serves as a point of departure for another one.If the model were to be processed by a computer its quality would be of prime importance to ensure correct interpretation by the machine. But the results that are documented in the model are primarily the mutual knowledge that has been developed in the modeling session, the conflicts that had to be solved on the way, and the consensus that has been achieved among the group members as a result.It is precisely this consensus that is a prerequisite for people's commitment to the ensuing change project, for example. Often a poor model with high consensus goes further than a good model with little consensus. Hence consensus is a major result that needs to be achieved in business process modeling sessions much like in many other forms of group work.