Simplificación Administrativa y calidad de servicio en municipios locales y provinciales del Perú: Una revisión sistemática

Yallico, Carmen Pilar Flores; Osorio, Alberto Bueno Dr. Ramón; Yallico, Gennma Lucila Flores; Cóndor, John Carlos Capcha; Farfán, Segundo Williams Ubillús

doi:10.37811/cl_rcm.v6i6.4255

Ciencia Latina

2023

DOI: 10.37811/cl_rcm.v6i6.4255

|View full text |Cite

Simplificación Administrativa y calidad de servicio en municipios locales y provinciales del Perú: Una revisión sistemática

Carmen Pilar Flores Yallico

Alberto Bueno Dr. Ramón Osorio²,

Gennma Lucila Flores Yallico³

et al.

Abstract: En el presente estudio se tuvo como objetivo evaluar el proceso de Simplificación Administrativa y la calidad de servicio en municipios locales y provinciales del Perú. El estudio fue de enfoque cualitativo, de tipo básico y de diseño fenomenológico. Se trabajó con 10 artículos científicos recopilados de bases de datos indexadas, empleando la técnica del análisis documental. Los resultados evidenciaron que la simplificación administrativa en los municipios distritales y provinciales del Perú no ha sido del tod… Show more

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...

Citation Types

Supporting

Mentioning

Contrasting

Year Published

2024

Publication Types

Select...

Article2

Relationship

Self Cite0

Independent2

Authors

Journals

Cited by 2 publications

References 3 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

The Ethnomathematical Approach Through The Methodology: Contextualization, Decontextualization and Recontextualization (CDR) and Its Contribution to The Learning of: Arithmetic, Geometry and Algebra

Villota,

Chango,

Barrionuevo

2024

RGSA

View full text Add to dashboard Cite

Purpose: Local governments have been the first line of attention to citizens for centuries, they are concerned about satisfying some of the needs of their community; However, although they enjoy certain resources, they do not have total autonomy because they depend on the central government for the development of public investment projects. Methods: This should not be a constraint for officials to properly use their leadership skills and carry out adequate work within the municipality. Along these lines, the research objective was formulated to determine the relationship between management skills and service quality. A Peruvian municipality, for which the quantitative route was used, was related to opportunity and had a sample of 123 municipal clients to whom two Likert scale instruments were applied. Results and Conclusion: The results in the descriptive statistics showed an unfavorable persecution of citizens with respect to these study topics because the trend was medium to low; In the association of the variables, the occurrence was quite high, which allowed us to conclude that there is a strong positive relationship between management skills and service quality. Research implications: The action of carrying out good governance requires not only responsible officials, but also politicians who demonstrate responsibility. Originality/value: This study was able to determine that there is indeed a relationship between managerial skills and the quality of service in the municipal government that was elected.

show abstract

The Ethnomathematical Approach Through The Methodology: Contextualization, Decontextualization and Recontextualization (CDR) and Its Contribution to The Learning of: Arithmetic, Geometry and Algebra

Villota,

Chango,

Barrionuevo

2024

RGSA

View full text Add to dashboard Cite

show abstract

Document processing system with digital signatures and administrative management in public universities. A review of the literature

Chang Saldaña,

Cachay Reyes,

Pastor Segura

et al. 2024

Data and Metadata

View full text Add to dashboard Cite

Introduction: the concern about the limited progress in public institutions in Peru in the field of digitization of processes, despite the existence of legislation in force with coordinated actions from the State, to advance the digital development of the country. Objective: analyze the current situation of the system of document processing through digital signatures and administrative management in public universities. Methods: bibliographic research developed through a systematic review of repositories of Peruvian universities dated since 2019 and with the support of Google Scholar. Results: the findings showed that the existing advances continue to be scarce despite having demonstrated the benefits they bring to these entities in the use of human resources, materials, and time costs, as well as in the streamlining of their administrative processes, in line with the global trend of zero paper.Conclusions: un effort should be made to convey the benefits achieved with the application of this system, to overcome the doubts expressed by the respondents and to achieve an adequate implementation of the system

show abstract

scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.

Contact Info

customersupport@researchsolutions.com

10624 S. Eastern Ave., Ste. A-614

Henderson, NV 89052, USA

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Blog Terms and Conditions API Terms Privacy Policy Contact Cookie Preferences Do Not Sell or Share My Personal Information

Made with 💙 for researchers

Part of the Research Solutions Family.

Simplificación Administrativa y calidad de servicio en municipios locales y provinciales del Perú: Una revisión sistemática

Cited by 2 publications

References 3 publications

The Ethnomathematical Approach Through The Methodology: Contextualization, Decontextualization and Recontextualization (CDR) and Its Contribution to The Learning of: Arithmetic, Geometry and Algebra

The Ethnomathematical Approach Through The Methodology: Contextualization, Decontextualization and Recontextualization (CDR) and Its Contribution to The Learning of: Arithmetic, Geometry and Algebra

Document processing system with digital signatures and administrative management in public universities. A review of the literature

Contact Info

Product

Resources

About