Smart city communication via social media: Analysing residents' and visitors' engagement

Molinillo, Sebastián; Anaya‐Sánchez, Rafael; Morrison, Alastair M.; Coca‐Stefaniak, J. Andrés

doi:10.1016/j.cities.2019.06.003

Cited by 96 publications

(69 citation statements)

References 65 publications

(93 reference statements)

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“…Residents should be trained and encouraged to actively take part in contributing to the realisation of the city mission, vision, and future short and long term plans of SC via smart applications (e.g., smartphones, smart open spaces supported by technology). Smart cities are failing to capitalise on possibilities offered by social media (e.g., Facebook, Twitter and Instagram) where Instagram generates higher levels of user engagement for smart cities [114]. SC integration with widespread social media and city official social media applications can bring many benefits by encouraging user interaction.…”

Section: ) Smart Community and Social Network (Ssocialcommunity)mentioning

confidence: 99%

TCitySmartF: A Comprehensive Systematic Framework for Transforming Cities Into Smart Cities

Kuru

Ansell

2020

IEEE Access

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A shared agreed-upon definition of ''smart city'' (SC) is not available and there is no ''best formula'' to follow in transforming each and every city into SC. In a broader inclusive definition, it can be described as an opportunistic concept that enhances harmony between the lives and the environment around those lives perpetually in a city by harnessing the smart technology enabling a comfortable and convenient living ecosystem paving the way towards smarter countries and the smarter planet. SCs are being implemented to combine governors, organisations, institutions, citizens, environment, and emerging technologies in a highly synergistic synchronised ecosystem in order to increase the quality of life (QoL) and enable a more sustainable future for urban life with increasing natural resource constraints. In this study, we analyse how to develop citizen-and resource-centric smarter cities based on the recent SC development initiatives with the successful use cases, future SC development plans, and many other particular SC development solutions. The main features of SC are presented in a framework fuelled by recent technological advancement, particular city requirements and dynamics. This framework-TCitySmartF 1) aims to aspire a platform that seamlessly forges engineering and technology solutions with social dynamics in a new philosophical city automation concept-socio-technical transitions, 2) incorporates many smart evolving components, best practices, and contemporary solutions into a coherent synergistic SC topology, 3) unfolds current and future opportunities in order to adopt smarter, safer and more sustainable urban environments, and 4) demonstrates a variety of insights and orchestrational directions for local governors and private sector about how to transform cities into smarter cities from the technological, social, economic and environmental point of view, particularly by both putting residents and urban dynamics at the forefront of the development with participatory planning and interaction for the robust community-and citizen-tailored services. The framework developed in this paper is aimed to be incorporated into the real-world SC development projects in Lancashire, UK. INDEX TERMS Smart city, crowdsourcing, Internet of Everything (IoE), cloud, edge/fog/MEC, smart planet, IoT.

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Section: ) Smart Community and Social Network (Ssocialcommunity)mentioning

confidence: 99%

TCitySmartF: A Comprehensive Systematic Framework for Transforming Cities Into Smart Cities

Kuru

Ansell

2020

IEEE Access

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“…Since then, smart cities have consolidated largely as a form of visioning for improving local economies, enhancing mobility, delivering environmental sustainability, improving quality of life in cities, and enabling better governance (e.g. Abella et al, 2017;Angelidou, 2015;Caragliu et al, 2011;Vanolo, 2014;Picon, 2015;Hajer and Dassen, 2014;Monitor Deloitte, 2015) and even living test beds for urban innovation (Sassen, 2011; and engagement with visitors and residents (Molinillo et al, 2019) even if the use of place branding and marketing techniques by smart cities and smart tourism destinations remain a major challenge (Coca-Stefaniak, 2019). In spite of this seemingly endless list of benefits smart cities have attracted criticism from scholars on historical and philosophical grounds as constructs serving primarily a financial elite (Curugullo, 2018) through a form of market triumphalism (Gibbs et al, 2013) that promotes a standardising approach to the design of urban futures (Sadowski and Bendor, 2019) with arguably opaque approaches to urban planning and development (Kitchin, 2015;Kummitha and Crutzen, 2017).…”

Section: The Smart Revolutionmentioning

confidence: 99%

“…For instance, this situation becomes apparent in the context of new smart cities built entirely following smart principles of urbanisation and urban management. The experience of Masdar, Songdo IBD and Skolkovo suggest specific patterns of place-making along the lines of smart urban labs (Sengers et al, 2018) with a focus on attracting only highly skilled and talented residents through a wide range of taxation facilities and subsidies facilitating their relocation (Kolotouchkina and Seisdedos, 2017) in a manner that echoes the creative class arguments of Richard Florida (Florida, 2006) and other scholars (see Thite, 2011) , even if the marketing and branding of smart tourism destinations on their own merits of smartness remain in their infancy (Molinillo et al, 2019) and a rich vein for further research (Coca-Stefaniak, 2019).…”

Section: Bakıcı Et Al (2012)mentioning

confidence: 99%

Smart Urban Tourism Destinations at a Crossroads

Coca‐Stefaniak¹,

Seisdedos²

2020

Routledge Handbook of Tourism Cities

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“…On social media, "millions of city dwellers share their daily observations, thoughts, feelings, and experiences", providing potential benefits for smart city operations [2]. The vast human-sensed information captured by social media has not yet been fully utilized for smart city planning, management, and engagement [27]. Several frameworks exist to leverage useful event monitoring information from social media data, such as text classification methods to generate incident intelligence reports from tweets [28] and rapid flood mapping based on social media photos [29].…”

Section: Social Media Use In Resilient Smart Citiesmentioning

confidence: 99%

Use of Social Media to Seek and Provide Help in Hurricanes Florence and Michael

DiCarlo

Berglund

2020

Smart Cities

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During hazardous events, communities can use existing social media networks to share information in real time and initiate a local disaster response. This research conducted a web-based survey to explore two behaviors around the use of social media during hurricanes: seeking help and responding to help requests. Through the survey, we sampled 434 individuals across several counties affected by 2018 hurricanes Florence and Michael, which were both designated by the National Oceanic and Atmospheric Administration as billion-dollar weather disasters. The survey questions collected data about demographics, social media use habits, perceptions towards social media, hurricane damages, and actions taken during a hurricane to seek and provide help. The Theory of Planned Behavior (TPB) was used to conceptualize and frame parameters that affect intentions and behaviors regarding the use of social media during hurricanes to seek and provide help. Survey responses are analyzed using statistical regression to evaluate hypotheses about the influence of factors on seeking help and responding to help requests. Regression analyses indicate that attitude and perceived behavioral control predict intention to access social media during a hurricane, partially supporting the TPB. Intention and experiencing urgent damages predict help-seeking behaviors using social media. Posting frequency to social media under normal conditions and the number of help requests seen during the event predict help-responding behaviors. Linear regression equations governing intention and behavior were parameterized using survey results. The factors underlying social media behavior during hurricanes as identified in this research provide insight for understanding how smart information technologies, such as personal devices and social media networks, support community self-sufficiency and hazard resilience.

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Smart city communication via social media: Analysing residents' and visitors' engagement

Cited by 96 publications

References 65 publications

TCitySmartF: A Comprehensive Systematic Framework for Transforming Cities Into Smart Cities

TCitySmartF: A Comprehensive Systematic Framework for Transforming Cities Into Smart Cities

Smart Urban Tourism Destinations at a Crossroads

Use of Social Media to Seek and Provide Help in Hurricanes Florence and Michael

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