Smart city services: an empirical analysis of citizen preferences

Abstract

In times of increasing urbanization worldwide, smart city management is becoming increasingly important. In this regard, successful implementation requires not only the creation of technological foundations but also, in particular, the inclusion and engagement of the citizens of the respective "smart city" (SC). Despite their recognized importance, knowledge concerning their needs and preferences is currently still rather limited. By surveying 906 citizens of a SC, this study provides comprehensive insights into the preference and relevance structure of digital SC services from a citizen perspective. To compare and contrast, the findings are finally cross-referenced with survey results from public officials.

Enhancing Urban Resilience: Smart City Data Analyses, Forecasts, and Digital Twin Techniques at the Neighborhood Level

“…Extending their study in Ref. [20], researchers conducted a web survey in a mid-sized German city to explore citizen preferences for smart city digital services. With 906 valid questionnaires, respondents favored "Smart Social Services" and "Smart Mobility and Smart Infrastructure".…”

Safe City: A Study of Channels for Public Warnings for Emergency Communication in Finland, Germany, and Greece

“…More specifically, the study investigates the following research question: What are people's perceptions of the ways in which they gain information about emergencies that involve health risks? The current understanding of people's views and preferences, as well as their overall involvement in crisis management, is still limited [11,12]. However, people's knowledge and views of existing warning systems are important for the further development of citizen-centric smart initiatives in the area of safety.…”