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Smart cities (SC) attract constant criticism due their technocratic conceptualization. To solve this issue, scholars call for a citizen-centric approach aligning the SC agenda to the citizens’ needs and preferences. However, examining SC user preferences is still in its infancy and only few studies provide empirical insights. By surveying 105 lead users, this article is able to predict the preferred type of SC services, the preferred channels for accessing smart services and the factors fostering SC service usage. In doing so, the study states a preliminary assessment of SC user preferences setting the scientific groundwork for citizen-centric SC concepts.

In times of increasing urbanization worldwide, smart city management is becoming increasingly important. In this regard, successful implementation requires not only the creation of technological foundations but also, in particular, the inclusion and engagement of the citizens of the respective "smart city" (SC). Despite their recognized importance, knowledge concerning their needs and preferences is currently still rather limited. By surveying 906 citizens of a SC, this study provides comprehensive insights into the preference and relevance structure of digital SC services from a citizen perspective. To compare and contrast, the findings are finally cross-referenced with survey results from public officials.

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