Smart destinations: a new planning and management approach?

Soares, Jennifer Caroline; Ruiz, Thays Cristina Domareski; Baidal, Josep Antoni Ivars

doi:10.1080/13683500.2021.1991897

Cited by 35 publications

(13 citation statements)

References 63 publications

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“…Our results suggest that the smart mobility practices in contemporary cities are related at least to some extent to the tourism inflow, as they impact both tourism services and new tourism trends, such as smart tourism and smart destination (Seyfi & Hall, 2020; Soares, Domareski Ruiz, & Ivars Baidal, 2022). Aspects related to smart mobility practices appear as a major determinant for attracting tourism inflow as the main external users of city services, and users are very sensitive to the dynamics of mobility and services (Cledou et al, 2018; Tung et al, 2020).…”

Section: Discussionmentioning

confidence: 85%

Cities (r)evolution in the smart era: smart mobility practices as a driving force for tourism flow and the moderating role of airports in cities

Marchesani,

Masciarelli,

Bikfalvi

2023

IJTC

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Purpose The significance of smart mobility practices in shaping cities from a smart perspective has grown in recent years, influencing policies and the choices made by inhabitants. This transformation has led to the emergence of novel services and strategies, creating a new, vibrant and highly personalised urban environment that caters to the needs and preferences of both local residents and visitors. The purpose of this study is to evaluate the influence of smart mobility practices on tourism flows in cities, considering the moderating effect of airport activities on this relationship. Design/methodology/approach Using a generalised method of moments estimation and focusing on 20 Italian cities over an eight-year period, the authors highlight the current relationship between smart mobility practices and tourism flows. Moreover, the authors demonstrate that the yearly advancement of airports positively moderates this relationship. Findings The findings indicate a significant relationship between smart mobility practices in modern cities and tourism inflows because they influence the development of tourism services and emerging trends such as smart tourism and smart destinations. Furthermore, airport activities as a proxy for city openness play a crucial role in this link. The study shows that airports have an incremental impact on tourism and on the relationship between tourism and sustainable practices. Research limitations/implications The limitations of this quantitative approach include the focus on a single country, the challenge of measuring the development of smart mobility practices due to a lack of standardised variables and the need for future research to expand the sample to different countries in relation to tourism inflows. Practical implications This study has practical implications for policymakers and governance in their task of effectively coordinating internal smart mobility practices and managing incoming tourism flows. Social implications This study has social implications, highlighting the need for policymakers and governance to address the societal impacts of smart mobility practices and tourism inflows, ensuring inclusive and sustainable outcomes for local communities. Originality/value This study contributes to the existing literature as one of the first attempts to examine the interplay between smart mobility practices in smart cities and tourism flows. Furthermore, it emphasises the role of airports in this relationship, highlighting how the interaction between these variables benefits both stakeholders.

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Section: Discussionmentioning

confidence: 85%

Cities (r)evolution in the smart era: smart mobility practices as a driving force for tourism flow and the moderating role of airports in cities

Marchesani,

Masciarelli,

Bikfalvi

2023

IJTC

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“…Some internet-driven activities playing a crucial role in value creation are smart tourism (Gretzel, Koo, Sigala & Xiang, 2015), smart cities (Hollands, 2008) or smart tourism destinations (Buhalis & Amaranggana, 2015;Shafiee et al, 2021); technology governance, digital government, smart governance and e-governance (Sigala, 2018). Moreover, the Internet of Things (IoT) and Smart Cities (or Smart Tourism Destinations) are concepts whose recognition and application have increasingly received considerable attention in both academia and the industry in general (Chung et al, 2021;Perera et al, 2014;Soares et al, 2021). Smart governance takes place at the centre of a smart tourism destination as one of six complementary dimensions (Perera et al, 2014), while it is considered a crucial tool for the improvement of smart tourism (Errichiello & Micera, 2021;Gretzel, 2022).…”

Section: Progress Of Ict In Tourism Governance: E-governance and E-go...mentioning

confidence: 99%

Towards an ICT-led tourism governance: A systematic literature review

Çakar¹

2023

EJTR

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The aims of the present paper are to identify the gaps in the current literature on tourism governance and to propose an ICT-led model of tourist destination governance. By utilizing a systematic literature review of existing literature on the issue of tourism governance, the present paper reviews 85 articles from 419 refereed articles published from the period of 1994 to 2019, employing thematic analysis to examine the data. The review reveals the gap in an ICT-based model of tourist destination governance. Based on a systematic review of recent articles, the results display elements through which effective destination governance is ensured have been identified.

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“…Intelligent technologies can complement existing services and reveal opportunities for the future development of smart destinations (Orden-Mejia & Huertas, 2022, Soares et al, 2022); many previous studies have shown that readiness to use intelligent technologies can affect satisfaction (Gretzel & Koo, 2021, Javadinasr et al, 2022). Intelligent technologies’ perceived ease of use and usefulness can increase tourists’ satisfaction with an enterprise’s various operations (Wu, Gursoy, & Zhang, 2021; Li & Rigby, 2023); intelligent technologies have become an indispensable part of tourism services.…”

Section: Research Modelsmentioning

confidence: 99%

“…Smart tourism is a living system built through intelligent business networks, smart destinations and innovative technology infrastructure, and is committed to improving the service and experience value of tourists (Um & Chung, 2021; Femenia-Serra, Neuhofer, & Ivars-Baidal, 2019), but this must be achieved by smart tourism destinations using advanced information and communication technologies (ICTs) to achieve a beautiful and convenient travel experience, while smart aviation cities encourage commercial and tourism development and innovation (Chow, Tsui, & Wu, 2021, Broitman & Czamanski, 2021); with the integration of intelligent technology, they can profoundly and positively enhance tourists’ emotional attachment to their place, work or visit (Soares, Ruiz, & Baidal, 2022, Ivars-Baidal, Casado-Diaz, Navarro-Ruiz, & Fuster-Uguet, 2023). Therefore, it is necessary to discuss how the aviation city uses the image of a smart city as a means of destination marketing.…”

Section: Introductionmentioning

confidence: 99%

Enhancing smart tourism and smart city development: evidence from Taoyuan smart aviation city in Taiwan

Chang,

Chen,

2023

IJTC

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Purpose This study aims to investigate tourists’ impressions of the smart destinations model from the socio-technical systems and the technology–organization–environment (TOE) perspectives. Specifically, it aims to explore how information source credibility and cloud infrastructure influence tourists’ use of intelligent technology. Design/methodology/approach This measurement development is based on prior literature; after being evaluated for face and content validity, the authors used random sampling to collect data and conducted a field survey of tourists through Taoyuan Airport and using the airport MRT between December 2022 and March 2023. After confirming that tourists knew the destination information and had experience using travel-related mobile applications to plan their itinerary, the authors further invited tourists to participate in the survey, and 512 valid questionnaires were analyzed by the structural equation modeling approach. Findings The finding pointed out that source credibility and intelligent technology were innovative technologies that benefitted tourists, as were mobile travel planning apps, which created a relational context based on interests and activities from the socio-technical and TOE perspectives. Originality/value Technological innovation is closely related to the development of smart cities; tourists who used travel itineraries successfully understood travel-related actions and significantly had more positive affective images of the city.

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Smart destinations: a new planning and management approach?

Cited by 35 publications

References 63 publications

Cities (r)evolution in the smart era: smart mobility practices as a driving force for tourism flow and the moderating role of airports in cities

Cities (r)evolution in the smart era: smart mobility practices as a driving force for tourism flow and the moderating role of airports in cities

Towards an ICT-led tourism governance: A systematic literature review

Enhancing smart tourism and smart city development: evidence from Taoyuan smart aviation city in Taiwan

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