“…Policy and practical implication Multi-dimensional view of smartness in governance (Gil-Garcia et al, 2016) Investment in ICT and IoT to support national and international strategies (Herrschel, 2013;Goodspeed, 2015;Almirall et al, 2016;Taylor Buck and While, 2017;Valdez et al, 2018;de Falco et al, 2019) Smart city development in the global context (Vanolo, 2014;Shelton et al, 2015;Alruwaie et al, 2020;Nesti and Graziano, 2020) Coordination between governance and actors by using IoT (Linders, 2012;Goodspeed, 2015;Alcaide-Muñoz et al, 2017;Gagliardi et al, 2017;Chatterjee et al, 2018;Kumar et al, 2018;Alruwaie et al, 2020) Framework for open data initiatives in city transformation (Linders, 2012;Bakici et al, 2013;Berrone et al, 2016) The city environment as being web-based by using communication, interaction and information sharing and citizens' engagement (Stock, 2011;Burnes and Towers, 2016;Gil-Garcia et al, 2016;Gil-Garcia et al, 2018;He et al, 2020;Sancino and Hudson, 2020) Cities' stakeholder's relationship and agent-oriented smart city view (Fortino et al, 2018) The role of Big Data into the smart city scenario to support improvement initiatives (Vanolo, 2014;Shelton et al, 2015;Berrone et al, 2016;Kumar et al, 2016;Paskaleva and Cooper, 2018) Municipal demand side policy as a strategic tool (Cohen and Er...…”