“…From a theoretical perspective, this research contributes to the recent calls to adopt a socio-technical approach to smart governance (Jiang, 2021;Jiang et al, 2019Jiang et al, , 2020, as the analyzed strategic initiatives transversely include a social component. Furthermore, this research is also consistent with the suggestion of Tomor et al (2021) by empirically contrasting governance patterns in different geographies. Meanwhile, from a public policy perspective, and considering there are only seven Latin American cities included in the Smart City Index 2021 (Bogota, Buenos Aires, Medellin, Mexico City, Rio de Janeiro, San Jose and Santiago) (IMD, 2021), our findings might serve to illuminate development/government programs that integrate ICTs, SDGs and solutions for societal problems not only within Latin American cities but also in other regions with similar institutional characteristics.…”