Citizens increasingly contribute directly to the evolution of sustainable cities, in particular where new Information and Communication Technologies (ICTs) promise to transform urban governance into 'Smart city governance' and where ICTs are integrated in strategies for citizen participation and the co-production of public services and policy. This article provides a multidisciplinary understanding of Smart city governance, including new insights around the opportunities for citizen engagement in the co-production of service-delivery and decisionmaking. Using findings from a review of Smart cities literature and practice, the article aims to establish the breadth of Smart city initiatives which emphasise citizen participation and the realities of delivering such initiatives in complex city environments. Emphasising the emerging role of the technologically 'empowered' citizen, a new conceptual model is presented, where mutual trust, shared understanding and new opportunities for co-production emerge in an environment mediated by new technology-this form of Smart governance is referred to here as 'technologically-mediated municipal reciprocity'.

This article focuses on understanding the dynamics of citizen participation in smart city initiatives. The literature identifies citizens as key actors, however, our understanding of their roles and influence is underdeveloped. Using modes of urban governance to provide contextual depth, alongside the literature on citizen participation in smart cities, this article conducts an in-depth examination of the roles of citizens. The results of an empirical study of citizen engagement in smart city governance in Brazil, the UK and the Netherlands demonstrate that the roles and functions undertaken by citizens are not static, they participate in a dynamic mode that evolves and changes over time. Also, identifies three emerging patterns of contextually specific citizen interaction: contestation, acceptance and collaboration. This highlights how smart city initiatives have differentiated outcomes and how the mode of governance in a societal and institutional context plays an important role in shaping patterns of citizen participation.

In 2013, Glasgow City Council received significant funding to develop innovative smart city applications, including the delivery of new electronic public services and the co-production of governance. This case study examines the processes that underpin the ways in which the ‘Future City Glasgow programme’ delivered ‘smart governance’, in the context of a regenerating post-industrial city. We assess the contribution of smart city technologies and data collection and monitoring processes designed to facilitate citizen engagement and sustainable governance practices. The Future City Glasgow programme ran from 2013‒2015, and included the Open Glasgow project, and ‘Demonstrator Projects’ of: Energy Efficiency; Intelligent Street Lighting; Active Travel; and, Integrated Social Transport. Opportunities arose from these demonstrators for developing co-production and legacy initiatives. The case study provides insight into the ways in which citizens and local communities in Glasgow have been engaged in governance processes. This engagement has taken place via traditional and innovative smart city technologies, and in particular in relation to policy formulation, service design and delivery. It finds that the co-creation of governance is shaped by vested interests, that engagement is fragmented and partial, but at the same time new technologies, social media and shared learning opportunities offer innovative new ways for <em>some</em> citizens to influence local governance.

around SSC's differs considerably, the 'real' SSC stands at the nexus of new technology, citizen engagement and sustainable outcomes.

No abstract