Smart Government and the Maturity Levels of Sociopolitical Digital Interactions

Abstract

The emerging concept of smart government has a deep connection with the capacity to equalize high levels of performance and responsiveness in order to promote and enable development and prosperity. The expansion of public space towards the digital environment and increasing contextual complexity push governments to new perspectives concerning political and administrative dimensions. The capacity to interact virtually with citizens leads to the concept of sociopolitical digital interactions and the exploration of a conceptual framework called sociopolitical digital interactions' maturity (SDIM) directed the conducting of this study through a qualitative methodological approach. A comparative content analysis of the 27 Brazilian states' government websites was structured on 2013 and 2018 verifications. In this lapse time, the poor adoption of crowdsourcing digital tools denoted low governmental capacity to explore collective intelligence as well as an unwillingness concerning the adoption of citizen-centric models and a lack of openness to co-creative interaction processes.