2019
DOI: 10.1007/s12525-019-00338-x
|View full text |Cite
|
Sign up to set email alerts
|

Smart services: The move to customer orientation

Abstract: Dear readers, Today, the attribute Bsmart^is widely used. Among the examples are smart infrastructures, smart systems, smart cities, smart products or even the smart world (Liu et al. 2019). In a preface to a special issue published in Electronic Markets on smart tourism, the guest editors mentioned that BBSmart^has become a new buzzword to describe technological, economic and social developments fueled by technologies that rely on sensors, big data, open data, new ways of connectivity and exchange of informat… Show more

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...
1
1
1
1

Citation Types

0
12
0

Year Published

2019
2019
2024
2024

Publication Types

Select...
5
5

Relationship

0
10

Authors

Journals

citations
Cited by 19 publications
(12 citation statements)
references
References 20 publications
0
12
0
Order By: Relevance
“…In 2005, Allmendinger and Lombreglia pointed out that "the value of smart services goes beyond the upgrades and maintenance bundled with products," highlighting the importance of manufacturing to add value to customers and companies through smart services [7]. Since then, the term "smart services" has been adopted and rapidly adopted by the academic community [8]. In 2015, Bustinza introduced the concept of smart servitization in their review of smart connected products, where they considered smart servitization as the delivery of technology-enabled services that rely on digital components embedded in physical products [9].…”
Section: Smart Servitization Transformationmentioning
confidence: 99%
“…In 2005, Allmendinger and Lombreglia pointed out that "the value of smart services goes beyond the upgrades and maintenance bundled with products," highlighting the importance of manufacturing to add value to customers and companies through smart services [7]. Since then, the term "smart services" has been adopted and rapidly adopted by the academic community [8]. In 2015, Bustinza introduced the concept of smart servitization in their review of smart connected products, where they considered smart servitization as the delivery of technology-enabled services that rely on digital components embedded in physical products [9].…”
Section: Smart Servitization Transformationmentioning
confidence: 99%
“…For the eight variables analysed, Bartlett's sphericity test was 257.326 (approximate χ2) at 28 degrees of freedom and the value of p = 0.000, 1 while the KMO coefficient was 0.723. 2 The theoretical accuracy of the structure was verified in the next step by using exploratory factor analysis (EFA). The method of identifying generalised factors of the smallest squares was used.…”
Section: Figure 1 Semantic Differential For the Attitudes Of Respondents Towards Smartphones And Smart Watches (N = 168)mentioning
confidence: 99%
“…One area of smart services concerns mediating the roles between providers and end customers of a service ecosystem. Digitally connected resources and organizations boost this development (Alt, Demirkan, Ehmke, Moen & Winter, 2019).…”
Section: Digital Business Ecosystemmentioning
confidence: 99%