Social and sustainable determinants of the tourist satisfaction and temporal revisit intention: A case of Yogyakarta, Indonesia

Thipsingh, Sirimonbhorn; Srisathan, Wutthiya Aekthanate; Wongsaichia, Sasichakorn; Ketkaew, Chavis; Naruetharadhol, Phaninee; Hengboriboon, Lakkana

doi:10.1080/23311886.2022.2068269

Cited by 15 publications

(13 citation statements)

References 77 publications

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“…Unfortunately, their relationship has been the subject of very little research. Quite a few investigations have shown that medical tourism may bring in tourists who need medical care and are interested in visiting a particular place (Thipsingh et al 2022 ). Attractiveness can be increased through increased spending on advertisements, the provision of a high-quality warranty, cutting-edge medical care, and competitive well-being prices achieved through the implementation of an appropriate promotion mix, the establishment of great medical standards, and the provision of comprehensive medical tools and products (Wasaya et al 2022 ).…”

Section: Literature Reviewmentioning

confidence: 99%

RETRACTED ARTICLE: Greening tourism with environmental wellness: importance of environmental engagement, green tourist intentions, and tourist’ environmental stimulus

Hou

Zhang

Sun

2023

Environ Sci Pollut Res

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The appearance of COVID-19 has highlighted the critical nature of well-being and health in the modern world that affected the tourism industry at large. Thus, the research aims to estimate the nexus between green tourism inspiration and tourists’ environmental wellness, environmental engagement, and green revisit intentions in China. The study obtained data from Chinese tourists and applied the fuzzy estimation technique. The study estimated the findings using fuzzy HFLTS, fuzzy AHP, and fuzzy MABAC techniques. The study results show green tourism inspiration, environmental engagement, and green revisit intentions, while fuzzy AHP revealed that tourism engagement has the highest fuzzy-weighted score in developing the revisit intentions of Chinese tourists. Moreover, the fuzzy MABAC score indicated that green tourism inspiration and environmental wellness matter most in reshaping tourists’ revisit intentions. The study results are found to be robust in determining the relationship. Hence, research findings and recommendations for future study will help companies and society at large while elevating the Chinese tourism industry’s reputation, impact, and worth in the eyes of the public.

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Section: Literature Reviewmentioning

confidence: 99%

RETRACTED ARTICLE: Greening tourism with environmental wellness: importance of environmental engagement, green tourist intentions, and tourist’ environmental stimulus

Hou

Zhang

Sun

2023

Environ Sci Pollut Res

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“…In the hospitality sector, revisit intention has two dimensions: mainly the intention or willingness to recommend the hotel to others and intention or willingness to revisit the hotel (Juliana et al, 2021). According to Thipsingh et al, (2022), revisit intention is a crucial variable to consider for the growth and survival of hospitality businesses. In their study of sustainable hospitality, customer satisfaction had a direct impact on their intention to return and revisit the hotel again.…”

Section: Revisit Intentionmentioning

confidence: 99%

The Factors That Affect Customers’ Revisit Intention of Hotels: An Empirical Study Applied on Saudi Arabia

AbdelHamid

Fawzy

2023

المجلة العلمیة للدراسات والبحوث المالیة والتجاریة

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This study aimed to empirically test the factors that affect customers' revisit intention of hotels based on the importance of this promising sector to the Saudi economy.The study adopted the S-O-R model to investigate how consumers' emotional reactions (O) were influenced by environmental stimuli (S), and how these emotional reactions affected customers' behavioral responses (R) by investigating how atmospheric variables and perceived quality trigger hotel customer satisfaction and in return affect their revisit intention.A self-administered questionnaire was distributed on 5-star international hotels located in Riyadh in Saudi Arabia, with 134 valid responses. The structural equation model was used to empirically test the proposed hypotheses with AMOS statistical package.The research found that "assurance" as one of the service quality dimensions had a significant impact on the hotel customer satisfaction. In addition, "word-of mouth" and "customer satisfaction" had a direct and positive impact on customers' revisit intentions to the same hotels.From a practical point of view, the study recommends that hotel managers ensure continuous training to their employees, even for parttimers, to ensure that their employees are knowledgeable and can make better decisions in the future, especially to handle guests' queries or complaints.

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“…(4) Tourists' revisits and recommendations Factors influencing tourists' revisits and recommendation behavior include tourists' satisfaction [99], memorable travel experiences [100], and trust [101]. As a tourist (F15) said, "I have been coming to Zhongyuan Township every year from July to September for over 10 years.…”

Section: Social Drivers Of Demandmentioning

confidence: 99%

Development Drivers of Rural Summer Health Tourism for the Urban Elderly: A Demand- and Supply-Based Framework

Zhang

2023

Sustainability

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In China, rural summer health tourism for the urban elderly (RSHTUE) is growing rapidly, but the drivers of RSHTUE development have not been systematically explored. First, this study conducted semi-structured interviews with operators, village leaders, local government staff, and elderly tourists in Zhongyuan Township, Jiangxi Province, China: a typical township for developing RSHTUE. Second, interview data were thematically coded to extract the preliminary drivers. Third, the preliminary drivers supported by the literature or original interview quotes were considered the final drivers. Lastly, subcategories and categories were extracted from the final drivers by thematic coding to form a framework of drivers for RSHTUE development. The results show that the framework driving RSHTUE development includes two categories: demand and supply. Nine demand drivers were clustered into four subcategories: economic, social, cultural, and natural. A total of 21 supply drivers were clustered into five subcategories: economic, social, political, cultural, and natural. This study enriches the knowledge of RSHTUE development drivers. The literature supporting each driver was systematically reviewed. RSHTUE-relevant participants can use these drivers to identify villages’ suitability for developing RSHTUE and to explore countermeasures for the sustainable development of RSHTUE. The literature on each driver can provide support for subsequent studies.

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Social and sustainable determinants of the tourist satisfaction and temporal revisit intention: A case of Yogyakarta, Indonesia

Cited by 15 publications

References 77 publications

RETRACTED ARTICLE: Greening tourism with environmental wellness: importance of environmental engagement, green tourist intentions, and tourist’ environmental stimulus

RETRACTED ARTICLE: Greening tourism with environmental wellness: importance of environmental engagement, green tourist intentions, and tourist’ environmental stimulus

The Factors That Affect Customers’ Revisit Intention of Hotels: An Empirical Study Applied on Saudi Arabia

Development Drivers of Rural Summer Health Tourism for the Urban Elderly: A Demand- and Supply-Based Framework

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