Social Collaboration Analytics for Enterprise Collaboration Systems: Providing Business Intelligence on Collaboration Activities

Schwade, Florian; Schubert, Petra

doi:10.24251/hicss.2017.048

Cited by 29 publications

(28 citation statements)

References 28 publications

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“…To achieve this, we designed an examination tool (shown in Table 2), that uses concepts from SocDOnt [29] and is guided by the first three dimensions of the Social Collaboration Analytics Framework (SCA) [23]. For each module in UniConnect, we identified the space (SCA: where) and the container (SCA: content type) in which a user can create items (SCA: content components).…”

Section: Researchmentioning

confidence: 99%

“…We analyzed the database schema of UniConnect and identified the relevant databases, tables, fields and their relationships. Guided by the classification of data sources for Social Collaboration Analytics from [23], we looked at transactional data (1 database), usergenerated content data (6 databases) and organizational data (2 databases). Our analysis of the content data identified that there is exactly one database for each type of container storing social documents.…”

Section: Researchmentioning

confidence: 99%

“…Rich in enterprise social software functionality (e.g. wikis, blogs, social profiles, activity streams, likes, tags) [23] enterprise collaboration platforms have become a core platform for the digital workplace [31]. However, to date there are few studies that provide a holistic investigation of enterprise collaboration platforms to understand how they are being used by organizations and their employees to support collaboration and the coordination of work.…”

Section: Introductionmentioning

confidence: 99%

“…[8:1]. Social collaboration analytics [23] is a growing field, however to date work is largely focused on social network analysis to identify, for example, who is working with whom and how social networks form [24]. Whilst important in understanding collaborations between people, these studies do not tell us anything about the ways that people collaborate, the artefacts they use and the new work practices that evolve as employees work together over time.…”

Section: Introductionmentioning

confidence: 99%

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Visualizing Social Documents as Traces of Collaborative Activity in Enterprise Collaboration Platforms

Mosen¹,

Williams

Schubert

2020

Proceedings of the Annual Hawaii International Conference on System Sciences

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Enterprise collaboration platforms are large-scale information infrastructures that provide a wide range of tools and functionality to support collaborative work in organizations. These collaborative activities leave digital traces in the form of social documents, which can be analyzed to understand how employees work together to coordinate their joint work. In this paper, we present the findings of a research project to visualize the structure of social documents to prepare them for analysis as traces of collaborative activity. Using the representation of social documents defined in the Social Document Ontology (SocDOnt), we draw on concepts from graph theory to develop a method for the graphical visualization of social documents. Applying this method to analyze the social documents in an operational enterprise collaboration platform, we identify and display different types of social documents and define their characteristic structure. Our findings provide the necessary foundation for conducting computational ethnographies of collaborative work.Social documents as digital traces of collaborative activity are complex, compound documents created by the use of social software and composed of heterogeneous components [11]. For the investigation of their structure, Hausmann and Williams [11] derived a conceptual information model and provided a first structural description of their nature and a list of possible components, such as versions, comments, attachments, tags

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Section: Researchmentioning

confidence: 99%

Section: Researchmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Visualizing Social Documents as Traces of Collaborative Activity in Enterprise Collaboration Platforms

Mosen¹,

Williams

Schubert

2020

Proceedings of the Annual Hawaii International Conference on System Sciences

Self Cite

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“…Enterprise collaboration platforms are complex, large-scale information infrastructures comprising an ecosystem of highly integrated tools and functionality to support collaborative work and information sharing in organizations [23,38]. In addition to their largescale, integrated nature, the key difference between these platforms and previous collaboration systems is the native integration of enterprise social software (ESS) such as wikis, blogs, social profiles, activities, likes, tags etc.…”

Section: Introductionmentioning

confidence: 99%

The Structure of Social Documents

Williams¹,

Mosen²,

Schubert³

2020

Proceedings of the Annual Hawaii International Conference on System Sciences

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Enterprise collaboration platforms are large scale, highly integrated information infrastructures that enable many hundreds of employees to work collaboratively and share information. In this paper, we lay the theoretical and analytical foundations for the use of social documents as digital traces of collaborative activity in enterprise collaboration platforms. Through a review of related research and an empirical analysis of social documents, we identify key concepts and structures, providing the foundation for the Social Document Ontology (SocDOnt). SocDOnt expresses the generic structure of social documents and extends previous work in two important ways. At the micro-level a social document is defined as a composition of an intellectual entity enhanced by both intellectual and simple components and at the macro-level a collection is defined as an aggregation of social documents. These analytical constructs enable a more nuanced and granular analysis of social documents to understand collaborative activity in enterprise collaboration platforms.

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The IT Artifact in People Analytics: Reviewing Tools to Understand a Nascent Field

Hüllmann

Krebber

Troglauer

2021

Lecture Notes in Information Systems and Organisation

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Social Collaboration Analytics for Enterprise Collaboration Systems: Providing Business Intelligence on Collaboration Activities

Abstract: Abstract

Cited by 29 publications

References 28 publications

Visualizing Social Documents as Traces of Collaborative Activity in Enterprise Collaboration Platforms

Visualizing Social Documents as Traces of Collaborative Activity in Enterprise Collaboration Platforms

The Structure of Social Documents

The IT Artifact in People Analytics: Reviewing Tools to Understand a Nascent Field

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