Social computing applications as a resource for newly arrived refugees in Kronoberg, Sweden

Alonso, Roberto García; Thoene, Ulf; Benavides, Diego Dávila

doi:10.1108/dprg-05-2020-0063

Cited by 9 publications

(11 citation statements)

References 23 publications

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“…In fact, 50% of migrants stated that the felt they had more trust in service providers at the end of the study and over 80% believed the platform saved them time in communicating with service providers. The development process is embedded in the recognition that digital solutions, in their design, ought to address inequalities of access related to socio-economic status, level of education and other contextual elements (Dhoest, 2019;Arvanitis and Yelland, 2019;Gillespie et al, 2018;Ruokolainen and Wid en, 2019), and assist in overcoming the digital divide (Adam and Alhassan, 2021;García Alonso et al, 2021;Rosenberg, 2021). In addition, this research emphasises that the agentic participation of migrants in the creation and implementation of ICT tools is key to adequately responding to end-users' needs and concerns, while making a more general contribution to bigger social problems such as the use of technology to monitor migrants and encroach upon their human rights, and the racialisation and disenfranchisement of migrants as objects of Western research and innovation.…”

Section: Discussionmentioning

confidence: 99%

Fostering inclusion for refugees and migrants and building trust in the digital public space

Kuneva

Hough

2023

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Purpose The purpose of this paper is to explore the benefits of co-creation methods when designing information and communications technology (ICT) solutions to aid migrant integration by outlining the process of co-creating an innovative platform with migrants, including asylum seekers and refugees, and non-governmental organisation representatives and public service providers. Design/methodology/approach The study used mixed methods and was divided into three stages. Researchers carried out an extensive literature review and case studies, whilst data were collected via surveys, focus groups and in-depth interviews. Findings The paper demonstrates that co-creation methods are essential in the development of ICT solutions for vulnerable groups like migrants, asylum seekers and refugees enabling researchers to counter the adverse effects of eurocentric bias by improving inclusiveness and trust in the platform vis-à-vis migrant users. Originality/value The research reflects on the development of an innovative platform, created and validated in situ with migrants and other end-users. It provides an often-unexplored analysis of the link between methodological approaches in ICT tools development (co-creation), and real-life impacts for migrants in terms of mitigating digital exclusion and white ethnocentric bias. The article complements two whitepapers and other policy briefs written on the results of this research that have informed EC policy-making in the area of migration, including the EU action plan on integration and inclusion 2021–2027.

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Section: Discussionmentioning

confidence: 99%

Fostering inclusion for refugees and migrants and building trust in the digital public space

Kuneva

Hough

2023

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“…In the next paper, “Social computing applications as a resource for newly arrived refugees in Kronoberg, Sweden,” García Alonso et al (2021) focus on migrants’ digital skills to query the efficiency of e-government services designed to integrate the newly arrived migrants in the fabric of the local society. To this end, the authors examine migrants’ perceptions of the utility, usability and efficacy of social computing applications.…”

Section: Special Issue On Migration In Modern Age: Agency Ict and The Digitalization Of Policy Responsesmentioning

confidence: 99%

Guest editorial

Visvizi

Lytras

2021

DPRG

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Special issue on Migration in modern age: agency, ICT, and the digitalization of policy responsesMigration has re-emerged as one of the most important topics in contemporary political and academic debates. There is a growing recognition that active involvement of all stakeholders is needed if migration-inflicted short-and long-term implications are to be effectively addressed. Interestingly, the advent of sophisticated information and communication technology (ICT) creates several opportunities to deal with those implications in a more systematic, more targeted and, indeed, a more efficient manner than ever before. The objective of this special issue is to encourage interdisciplinary research and debate on the multifaceted intersection of migration and ICT as it unfolds at macro-, mezzo-and microlevels. Against this backdrop, the special issue had also sought to reflect on how these issues and processes fuel the process of transforming policy rendering its digital aspects more pronounced than ever.

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“…Resources are important factors impacting the adoption of technology (García Alonso et al , 2021). Well-established theories in IS literature consider supporting organizational and technical infrastructure as facilitating conditions (Blut et al , 2021).…”

Section: Introductionmentioning

confidence: 99%

A meso-level exploration of citizen’s mGov adoption from SD logic perspective: the case of COVID-19 tracking app of India

Sharma¹,

Pandey

2023

DPRG

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Purpose This study aims to explore the factors affecting the adoption of mGov apps using the theoretical foundations of service-dominant (SD) logic. The authors specifically explore the impact of resource distribution (infrastructure and knowledge) and environmental variables (health infrastructure) among the Indian states on the adoption of Aarogya Setu (the COVID-19 tracking app) by their citizens. Design/methodology/approach For the meso-level study, the states of India are the unit of analysis. The authors have used secondary data published by the government and other reliable organizations. The study is based on 29 states of India and Delhi, a union territory and the capital of India. The authors conducted a regression and moderation analysis using SPSS and PROCESS macros on the collected secondary data. Findings The findings reveal that operand resources (state domestic productivity per capita and internet penetration rate) positively impact the adoption of the mGov app. The operant resource (literacy) and the environmental variable (health index) are, however, negatively affecting the adoption of the mGov app. On the other hand, another operant resource, digital literacy, was found to have no significant effect on the adoption of the mGov app. Further, the moderating variable, health index, is found to be moderating all the relationships except internet penetration and adoption of the mGov app. Originality/value The study is novel in two aspects. First, in using the theoretical foundation of SD logic to examine the factors impacting the adoption of mGov app. Second, it is a meso-level study, which is not a widely explored avenue in mGov research.

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Social computing applications as a resource for newly arrived refugees in Kronoberg, Sweden

Cited by 9 publications

References 23 publications

Fostering inclusion for refugees and migrants and building trust in the digital public space

Fostering inclusion for refugees and migrants and building trust in the digital public space

Guest editorial

A meso-level exploration of citizen’s mGov adoption from SD logic perspective: the case of COVID-19 tracking app of India

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