Social CRM Analytics Model on Malaysian Institutes of Higher Learning (IHLs)

Hamid, Azhar; Ahmad, Raja Mohd Tariqi Raja Lope; Majudi, Suziyanti; Hassan, Wan Azlan Wan; Ismail, Wan Hassan Basri Wan; Setik, Roziyani; Hashim, Muhammad

doi:10.1109/times-icon.2018.8621834

Cited by 4 publications

(2 citation statements)

References 22 publications

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“…The analytical model on social CRM undertaken by the Malaysian Institute of Higher Education is how to show the problems that need to be resolved and the actions that must be taken immediately in determining customer satisfaction, loyalty and good reputation. with customers more actively so they can maintain what is expected by the Malaysian Higher Education Institute (Hamid et al, 2018)A broad classification of services using CRM can help in the development of a literature related to the topic and can also be used as a reference, evaluation, and problem solving that has to do with Social CRM. And this social CRM also has an impact on the industry in industrial integration and also information in the field of education which results in a form of service that is in line with the wishes of the customer (Barata, Viana, Reinhold, Lobato, & Alt, 2018).The characters and conditions in the device have great value in getting the desired results.…”

Section: Methodsmentioning

confidence: 99%

Use Of Customer Relationship Management Application For Credit Union

Manurung

Purba

2019

ijebd

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Cooperatives are legal entities based on the principle of kinship, which consist of all members of natural or legal persons for the welfare of their members. Where most people want to open a business, it has to have a lot of capital to keep the business from running or growing. Kabanjahe The majority of the population opens a shop to meet their daily needs. The existence of a savings and loan unit can help people in the Kabanjahe region to open a business to improve the economy of people in Kabanjahe. Therefore, we need a system that is very helpful in the cooperative's transaction process. The Customer Relationship Management (CRM) application can support the notification process and simplify the cooperative payment process. This research can help cooperatives and cooperative members to conduct transactions and help members with notification of the funds spent and the date of the last payment of the paper.

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Section: Methodsmentioning

confidence: 99%

Use Of Customer Relationship Management Application For Credit Union

Manurung

Purba

2019

ijebd

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“…The potential of every human resource in an organization must be utilized as well as possible to be able to provide optimal work results. Potential, according to Hamid et al, (2019), is ability, ability, strength, or power that has the possibility to be further developed into a larger form. The achievement of the goals set by an organization does not only depend on modern equipment, complete facilities, and infrastructure, but also depends on the people who carry out the work.…”

Section: Introductionmentioning

confidence: 99%

The Effect of Knowledge Management, Strategic Management Information System, And Innovation Capability on Organizational Performance Pushidrosal Mediated by Strategic Leadership

Purwanto,

Arafah,

Kusnadi

2023

IJSMR

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The purpose of this research is for the development and interest of the Center for Hydrography and Oceanography which is an implementing element for some of the duties and functions of marine maps which is directly responsible to the Indonesian National Navy. The Center for Hydrography and Oceanography of the Indonesian National Army Navy is the Main Command of the Indonesian Navy which has the task of organizing Hydro-Oceanography development. The analytical method is carried out through explanatory research, with the PLS/SEM application. The concepts and problems studied look at the causal relationship, then explain the variables that cause the problems studied. The research sample was 192 Officers and Officers of the Center for Hydrography and Oceanography of the Indonesian Navy. The findings from this study have a positive effect of knowledge management, strategic management information system, innovation capability on organizational performance. There is a positive influence of knowledge management, strategic management information system, innovation capability on strategic leadership. There is a positive effect of strategic leadership on organizational performance. There is a positive influence of knowledge management, strategic management information system, innovation capability on organizational performance mediated by strategic leadership. Theoretical implications of having strategic leadership through increasing its dimensions can improve organizational performance. The Center for Hydrography and Oceanography can increase the trust and loyalty of related parties. Improving and developing the quality of human resources must first pay attention to policies and strategic plans. The development will give a good indication of the organizational performance of the Center for Hydrography and Oceanography. Managerial implications state that the quality of resources, in the process of involvement of knowledge management, strategic management information system and innovation capability of all officials and leaders with third parties is very close, so that cooperation and compliance with the technical specifications of the wishes of the community must be a top priority. The quality of Navy Personnel in terms of equipment, quality of employees, performance of sections such as decision-making officials, is an image that can be felt by the community or cooperating parties, so that these various qualities must be a priority for increasing the knowledge of the Center for Hydrography and Oceanography

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The Effect of Strategy Competency and Work Motivation on Organizational Performance of Army Headquarters Mediated by Organizational Commitment

Basri

Kusnadi

2022

Int. J. Res. Granthaalayah

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The purpose of this study is to provide input to the leadership of the Indonesian Army National Armed Forces Headquarters regarding the importance of improving Human Resources through increasing good Work Motivation and applicable Competency Strategy order to produce good Organizational Commitment and Organizational Performance to support the success of the National Army Headquarters. Indonesian Army, especially in the General Section of the Indonesian Army National Army The design/design and research method used in this research is hypothesis testing. This research is a quantitative non-experimental, using a questionnaire given to 95 respondents. This research was conducted at the Indonesian Army National Army Headquarters. Data analysis using SPSS and PLS.3.20 software with multivariate Structural Equation Model (SEM) analysis method. The results of this study indicate that: The influence of Strategic Competency, Work Motivation on Organizational Commitment is positive and significant. The effect of Organizational Commitment on Organizational Performance is positive and significant. The effect of Organizational Commitment mediating Strategic Competency, Work Motivation on Organizational Performance is positive and significant. It means that the higher/positive mediation of Organizational Commitment to Strategic Competency, Work Motivation, the higher/positive Organizational Performance. Theoretical implications: Organizational Commitment as a mediating of Strategic Competency, Work Motivation can able to improve Organizational Performance, by increasing Organizational Commitment through increasing its dimensions will be able to improve Organizational Performance of the General Section of the Indonesian National Army, Inspectorate General of the Indonesian Army, National Army Personnel Staff Indonesian Army. Logistics Staff of the Indonesian Army National Army, Planning and Budgeting Staff of the Indonesian Army's National Armed Forces

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Social CRM Analytics Model on Malaysian Institutes of Higher Learning (IHLs)

Cited by 4 publications

References 22 publications

Use Of Customer Relationship Management Application For Credit Union

Use Of Customer Relationship Management Application For Credit Union

The Effect of Knowledge Management, Strategic Management Information System, And Innovation Capability on Organizational Performance Pushidrosal Mediated by Strategic Leadership

The Effect of Strategy Competency and Work Motivation on Organizational Performance of Army Headquarters Mediated by Organizational Commitment

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