Social housing programme of Selangor Zakat Board of Malaysia and housing satisfaction

Abstract

Social housing in Malaysia is provided through the public and private sectors. Recently, the Selangor Zakat Board (SZB) has started to provide social housing in the state of Selangor, Malaysia. Up to 2007, a total of 906 units have been delivered under its different programmes. This paper evaluates these programmes by adopting the housing satisfaction model which is currently used as a customer satisfaction tool for public/private housing in many local governments in the UK and USA. The main purpose of this paper is to identify the types of housing programmes adopted by SZB and examine beneficiaries' housing satisfaction in each programme on a comparative plane. In order to examine housing satisfaction, five objective components of satisfaction-housing unit features, housing unit support services, the social environment, public facilities and neighbourhood facilities-were analysed through beneficiaries' levels of satisfaction which were measured by applying a Likert scale. The findings of the paper indicate that SZB has been successful in providing a moderate level of satisfaction with the housing unit. However, the existence of variable levels of satisfaction with other components implies that there is still scope to enhance residents' satisfaction with those components.

Quality-of-Life Studies in Natural and Built Environment: Challenges and emerging issues

“…Mohit, et al (2010), studied residential satisfaction of newly designed public low-cost housing and found that the residents are moderately satisfied with dwelling unit supporting services, followed by public and neighborhood facilities than dwelling unit features and social environment. Mohit and NurulNazyddah (2011) studied Selangor Zakat Board-funded low income housing in Selangor State and found that the agency has been successful in providing a moderate level of satisfaction with three types of housing units in the State.…”

Avaliação de Desempenho de Tecnologias Construtivas Inovadoras: Conforto Ambiental, Durabilidade e Pós-Ocupação

“…Em que pese o grande avanço dos estudos e pesquisas sobre APO em termos de procedimentos metodológicos, tendo-se em mente a qualidade no processo de projeto, produção, uso, operação e manutenção de ambientes construídos, especialmente no caso da habitação social (ABIKO; ORNSTEIN, 2002;ONO, 2010;RHEINGANTZ et al, 2009;ORNSTEIN, 2013;SARAMAGO;GARCIA, 2015;LAY;REIS, 2005), pouco dessa expertise foi efetivamente aplicada às políticas públicas e à prática profissional no âmbito habitacional no Brasil, como ocorreu em outros países (MOHIT;NAZYDDAH, 2011;JANSEN, 2012). Nessa perspectiva, uma parte do projeto INOVATEC-FINEP se propõe a fazer uma ponte metodológica entre os instrumentos de APO específicos para a avaliação em uso de conjuntos habitacionais produzidos com sistemas construtivos inovadores e aqueles instrumentos aplicados de forma mais convencional, nas últimas décadas (FABRICIO, ONO, 2015).…”

Apego de lugar, identidad de lugar, sentido de comunidad y participación cívica en personas desplazadas de la ciudad de Chaitén

“…Desde una perspectiva psicoambiental, la Satisfacción Residencial es una evaluación de aproximación cualitativa normativa y noeconómica que se usa para estimar la calidad de los servicios y unidades de la vivienda (Mohit, 2011). Se sustenta en la idea de que los niveles de satisfacción reflejan el espacio entre la realidad del sujeto y sus expectativas (Campbell et al 1976).…”