Social Media and Business Process Management

Scheel, Henrik von; Maamar, Zakaria; Rosing, Mona von

doi:10.1016/b978-0-12-799959-3.00018-5

Cited by 5 publications

(5 citation statements)

References 1 publication

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“…In Social Media, the foregoing discussion essentially implies that changes in a business model require organizations to change their services (Braun & Hadwich, 2016) and processes (Von Sheel, Maamar, & Von Rosing, 2015). An effective strategy supported by an organization is one that can rapidly alter business processes; listen to, identify, and manage risks early on; and generate sales opportunities.…”

Section: Background and Hypothesesmentioning

confidence: 99%

Social Media Use and the Challenge of Complexity: Evidence from the Technology Sector

Rojas

Morales

Salmador-Sánchez

2021

Journal of Business Research

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Section: Background and Hypothesesmentioning

confidence: 99%

Social Media Use and the Challenge of Complexity: Evidence from the Technology Sector

Rojas

Morales

Salmador-Sánchez

2021

Journal of Business Research

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“…Since SMT improve company TKC efficiency and effectiveness by adopting and improving its overall knowledge management process, a participatory culture will emerge from ubiquitous digital devices and social networks, as will balance among the constant connectivity afforded by digital devices. These actions take perfect advantage of big data and cloud computing to customize technological programs, helping colleagues to understand the relative advantages of implementing new technologies, their relative simplicity and ease of use, and their dependence on experimentation with and revision of observable results to achieve higher performance (Combs and Meskó, 2015;Leonardi et al, 2013;Von Sheel et al, 2015). Second, it is highly likely that developing TKC within a firm will decrease the costs and risks of internal development, enable transfer of tacit knowledge, enhance knowledge accumulation and technological capability, and shorten time required to access the latest technologies on the market.…”

Section: Relations To Previous Findings and Concluding Remarksmentioning

confidence: 99%

Influence of social media technologies on organizational performance through knowledge and innovation

Morales

Rojas

Lardón-López

2018

BJM

107

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Purpose The purpose of this paper is to show how social media technologies (SMT) make the firm proficient to act on business opportunities and reconfigure business resources by encouraging networks to routinize the firm’s knowledge and innovation competencies. Design/methodology/approach The paper analyzes data obtained from a sample of 201 technological firms located in Spain. Structural equation modeling with Lisrel is used to test the hypotheses. Findings This paper contributes to the literature by reflecting empirically in a structural model how SMT drive technological knowledge competencies to improve organizational performance directly and indirectly by leveraging processes of innovation capability in the firm. Research limitations/implications The study has some limitations, among them transversal analysis of different constructs. The number of relationships analyzed is limited, as is the literature focuses on a digital vision from a social media point of view. Practical implications Some implications for managers emerge. SMT both enable an emergent participatory culture through ubiquitous digital devices and social networks and balance constant connectivity afforded by digital devices. Originality/value Drawing on complexity science, the authors develop a conceptual framework to explain how social media, as emergent IS phenomena, help firms to create business value, leveraging network effects and knowledge flows, and increasing innovative capability.

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“…Moreover, Von Scheel H. et al [64] present the possibilities of using Business Process Management (BPM) and Center of Excellence (CoE) by creating a customer-oriented process design. The client is the Internet user who provides access to feedback.…”

Section: Discussionmentioning

confidence: 99%

A Feedback Analysis Automation Using Business Intelligence Technology in Companies Organizing Urban Public Transport

et al. 2022

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In companies organizing urban public transport, passengers’ feedback is usually collected personally, by phone, by e-mail, or via the Internet. Business Intelligence tools enable this process by automating the data flow between systems used to collect, process, and analyse data by applying analytical Business Intelligence tools. The most important advantage resulting from implementing the tool is facilitating contact between the company and passengers, which allows for an immediate response to the information reported by passengers by introducing the changes in passenger service offered by the company. Another advantage of the discussed tools is the ability to analyse the collected data quickly and easily. Due to the low implementation costs, the developed tool is dedicated mainly to the companies organizing urban public transport. The article presents an example of the use of Power BI tools in the Metropolitan Transport Authority, a company that is the largest organizer of public transport in Poland.

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Social Media and Business Process Management

Cited by 5 publications

References 1 publication

Social Media Use and the Challenge of Complexity: Evidence from the Technology Sector

Social Media Use and the Challenge of Complexity: Evidence from the Technology Sector

Influence of social media technologies on organizational performance through knowledge and innovation

A Feedback Analysis Automation Using Business Intelligence Technology in Companies Organizing Urban Public Transport

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