Social Media and Situation Awareness during Terrorist Attacks: Recommendations for Crisis Communication

Steensen, Steen; Frey, Elsebeth; Hornmoen, Harald; Ottosen, Rune; Konow-Lund, Maria

doi:10.1108/978-1-78756-269-120181017

Cited by 7 publications

(9 citation statements)

References 13 publications

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“…The communication ecosystem found to be prevalent within the reviewed cases highlights the presence of institutions, individuals and other actors who become involved in disaster events and perform various tasks or activities aimed at reducing either their own risk or that of the stakeholders. In most cases, a system evolved consisting of actors receiving and sharing information when a disaster or crisis took place [ 33 , 34 ]. Information ecology promotes sharing and learning; particularly about the use of new technologies, and to reduce given levels of confusion, frustration and ambiguities [ 35 ].…”

Section: Structure Of a Resilient Communication Ecosystemmentioning

confidence: 99%

Disaster-resilient communication ecosystem in an inclusive society – A case of foreigners in Japan

Sakurai

Adu-Gyamfi

2020

International Journal of Disaster Risk Reduction

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The number of foreign residents and tourists in Japan has been dramatically increasing in recent years. Despite the fact that Japan is prone to natural disasters, with each climate-related event turning into an emergency such as with record rainfalls, floods and mudslides almost every year, non-Japanese communication infrastructure and everyday disaster drills for foreigners have received little attention. This study aims to understand how a resilient communication ecosystem forms in various disaster contexts involving foreigners. Within a framework of information ecology we try to get an overview of the communication ecosystem in literature and outline its structure and trends in social media use. Our empirical case study uses Twitter API and R programming software to extract and analyze tweets in English during Typhoon 19 (Hagibis) in October 2019. It reveals that many information sources transmit warnings and evacuation orders through social media but do not convey a sense of locality and precise instructions on how to act. For future disaster preparedness, we argue that the municipal government, as a responsible agent, should (1) make available instructional information in foreign languages on social media, (2) transfer such information through collaboration with transmitters, and (3) examine the use of local hashtags in social media to strengthen non-Japanese speaker's capacity to adapt.

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Section: Structure Of a Resilient Communication Ecosystemmentioning

confidence: 99%

Disaster-resilient communication ecosystem in an inclusive society – A case of foreigners in Japan

Sakurai

Adu-Gyamfi

2020

International Journal of Disaster Risk Reduction

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“…The methodological process of this study utilizes data gathered through fieldwork to identify, develop and integrate concepts (Corbin 2017, 301). As a part of this approach, the concepts out of which the theory was constructed were derived from collected data and theories of hybrid media events (Valaskivi and Sumiala 2014;Sumiala et al 2018), attention (Campo 2015;Citton 2017) and terrorism news reporting (Olsson 2009;Archetti 2013;van der Meer et al 2017;Steensen et al 2018) to inform data collection and analysis. The article develops theory by following terrorism news reporting within the newsroom (Liège, 29.5.2018 1 and Strasbourg, 12.12.2018 2 ), as well as doing reflective interviews with journalists at Yle (Strasbourg, 12.12.2018 and Christchurch 3 , 15.3.2019) and through following terrorism news reporting in the media on these cases.…”

Section: Grounded Theory Approachmentioning

confidence: 99%

The Attention Apparatus: Conditions and Affordances of News Reporting in Hybrid Media Events of Terrorist Violence

Uusitalo

Valaskivi

2020

Journalism Practice

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“…Due to the openness, user orientation and real-time characteristics of social media platforms, social media has become prominent in the process of disaster management [12]. More specifically social media becomes an emergency management tool that can be used in help disaster managers disseminate right emergency alerts information to the right communities, in citizens' self-organization of local responses to a crisis, and in assessing a crisis situation(situational awareness) [13], [14], and also in facilitating responders to receive assistance requests [15].…”

Section: Related Studies a Using Social Media For Situational Awmentioning

confidence: 99%

Community Evolutional Network for Situation Awareness Using Social Media

Wang

et al. 2020

IEEE Access

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Social media is important for situational awareness during a disaster. During a disaster, the situation of emergence often changes over time and hence the topics of social media messages generated by social media users also change accordingly. Few studies quantitatively describe the topic evolution of social media during a disaster and the corresponding relationship between topic evolution and disaster process. We address this problem using co-word network analysis and present a new method based on the community evolution of the co-word network to analyze topic evolution over time in social media. The method uses communities of the co-word network in social media to represent topics. Based on the theory of community evolution, a community evolutional network is proposed to support and quantify the evolution of the topics. We implemented the proposed method in a case study, ''July 2012 Beijing flood'' using the Sina Weibo dataset. Results show that our method can well quantify the evolution process of topics and validate the effectiveness of our method in real-world applications. The method can facilitate the understanding of public expression dynamics during a disaster and be used to reveal the process and stages of a disaster.

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Social Media and Situation Awareness during Terrorist Attacks: Recommendations for Crisis Communication

Cited by 7 publications

References 13 publications

Disaster-resilient communication ecosystem in an inclusive society – A case of foreigners in Japan

Disaster-resilient communication ecosystem in an inclusive society – A case of foreigners in Japan

The Attention Apparatus: Conditions and Affordances of News Reporting in Hybrid Media Events of Terrorist Violence

Community Evolutional Network for Situation Awareness Using Social Media

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