“…Crisis points, such as terror attacks, create "information holes" that the public works collaboratively to fill in in real time (Lin, Lachlan, & Spence, 2016, p. 627). Such practices resonate more broadly with developments in which social media has come to be an important tool for disaster and crisis management among civilians as well as governments (Boulianne, Minaker, & Haney, 2018;Liu, Fraustino, & Jin, 2016;Murthy & Gross, 2017;Yates & Paquette, 2011).…”