Social media through the requirements lens: A case study of Google maps

Abstract

Social media serves as an extensive repository of user interaction related to software applications. Users discuss application features and express their sentiments about them in both qualitative (usually in natural language) and quantitative ways (for example, via votes). Further, many social media applications support explicit social networks of users and measures such as user reputation. Naturally, content on social media has the potential to inform requirements engineering. However, models of requirements and associated tools that enable software engineers to make sense of this information are currently lacking. In this paper, we present a preliminary study of interaction among users about Google Maps on the forum Reddit. We highlight important artifacts relevant to requirements in these interactions. We discuss goal modeling as an archetypal requirements modeling approach and use that as a basis for enhancing requirements modeling with notions that capture user interaction. Index Terms-social media, user feedback, end-user involvement, requirements modeling, interaction

Crowd Intelligence in Requirements Engineering: Current Status and Future Directions

“…CrowdRE uses different channels to achieve this. Many existing work uses a general purpose media to access a community of crowd, online forums and mobile application marketplaces [29,56,31,35], a few others uses social network tools to access crowd along with LinkedIn [72,22], research workshops [39], mobile stores and twitter [6] [62, 79,91], as in Table 3. Similarly, MuruKannaiah et al [56,57], developed their own crowd requirements research dataset to research user communities and other diverse characteristics of crowd members, which can be used for analysis and prioritization of requirements using Amazon Mechanical Turk, which is a crowd-based platform.…”

Narratives: The Unforeseen Influencer of Privacy Concerns

“…Numerous studies focused on improving the requirement engineering process by understanding users' perspectives from the reviews on app marketplaces and user forums [9]- [11], [60]. Pagano and Maleej [10] identified the patterns, topics, and quality of user feedback in over one million Apple App Store reviews and studied its impact on the software requirements.…”

“…Pagano and Maleej [10] identified the patterns, topics, and quality of user feedback in over one million Apple App Store reviews and studied its impact on the software requirements. Prior work has shown the importance of user feedback from software forums [9] and social media platforms [11], [19], [60]. Tizard et al [9] analyzed user reviews and feedback from the two product forums (VLC and Firefox) and concluded that product forums are a valuable source of consumer feedback that is essential for the evolution of the product.…”

“…Tizard et al [9] analyzed user reviews and feedback from the two product forums (VLC and Firefox) and concluded that product forums are a valuable source of consumer feedback that is essential for the evolution of the product. For social media, Kanchev et al [60] performed a preliminary analysis of user discussions on Google maps from Reddit discussions and presented examples of requirementrelated artifacts.…”

Crowd-Informed Goal Models

“…In a sense, what we would like to do is to give a mapping from such information to requirement models. In other words, we want to create a requirements-oriented view over the information [16].…”