Social Media Use by Government: Adoption and Efficiency

Public Communication of Local Government Leaders: A Case Study of Three Major Governors in Indonesia

“…The cluster analysis results above show that each indicator: empowering citizens, building public trust in public institutions, citizen engagement, providing significant insights, and strengthening transparency, correlated with each other in the orientation of the use of social media by the Twitter accounts of @aniesbaswedan @ganjarpranowo, and @ridwankamil, in line with the research of [ 4 ] in Spain, [ 5 ] in Jordan, [ 6 ] at the Office of Investment and One Stop-Integrated-Services (Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Provinsi DKI Jakarta), and [ 7 ] in Beijing, China.…”

“…In [ 5 ] in Jordan, the government's latest published strategy identified electronic engagement as the focus of its strategic initiatives and promised to create an environment that empowers individuals to be more involved in government activities. In line with this research, this research also shows the government's use of social media via tweets on their Twitter accounts, demonstrating its desire to empower the citizens.…”

“…In Al-Masaeed 's study, the Jordanian government identified e-participation as the focus of its strategic initiatives. Also, it vowed to create an environment that empowered people to be more involved in government activities [ 5 ]. In 2015, the China Cyberspace Administration Office issued statements on the central government's social media strategy and the commitment of the government's social media function, namely censoring government information, engaging with people, reacting to popular perception, and supporting public services [ 7 ].…”

“…The indicators in this paper are a collection of indicators that the authors took from previous studies: engaging citizens and strengthening transparency [ 4 ], empowering citizens [ 5 ], building public trust in public institutions [ 6 ], and providing significant insights [ 7 ]. As far as the quest of the previous studies is concerned.…”

“…The authors have not found @aniesbaswedan, @ganjarpranowo, and @ridwankamil's social media use on Twitter with indicators: inspiring people, building public trust in public institutions, engaging citizens, providing valuable insights, and reinforcing accountability in a single research paper. Therefore, the authors refer more to studies [ 4 , 5 , 6 ]; and [ 7 ] to compile a paper on the official Twitter accounts of the three governors with the indicators above.…”