Socio-technical systems and interaction design – 21st century relevance

Abstract

Abstract

Using Human Factors Standards to Support User Experience and Agile Design

“…The socio-technical system in which the system is placed may also influence usage such interruptions by other workers, requiring that the user be able to save work uncompleted or to perform tasks concurrently. See [15] for a discussion of how user interface design may affect or be affected by the socio-technical system in which it is placed. Effective user representation covering the different stakeholders is necessary for all this information to be made explicit.…”

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Citation: MAGUIRE, M., 2013

Abstract:The ISO 9241-210 standard provides a framework for human-centred design (HCD) activities comprising the four stages: context of use, specification of user and organisational requirements, design solutions, and evaluation against requirements. Other parts of the 9241 standard cover user interface design and usability.

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Placing the operator at the centre of Industry 4.0 design: Modelling and assessing human activities within cyber-physical systems

“…Given the width and fuzziness of the concept, although surveys on the services enabled by CPS exist (Khaitan & McCalley, 2015), a comprehensive list of applications from a human and manufacturing perspective, is not available. It is therefore necessary to analyse different studies addressing Social-Cyber-Physical Systems (Horiguchi et al, 2013) (Horváth, 2014), user interaction (Maguire, 2014), (Gorecky, Schmitt, Loskyll, & Zuehlke, 2014), and collaborative contextaware systems (Salkham, Cunningham, Senart, & Cahill, 2006). These papers provide an overview of the evolving technologies and applications and highlight features, goals, means and collaboration approaches.…”

Designing a technology mash-up to support remote physical-digital fashion design collaboration

“…Baxter and Sommerville (2011) believe the field of CSCW has implicit roots in sociotechnical thinking. However, CSCW and social computing systems can be affected by many challenges (Grudin, 1994b), such as critical mass issues for people to participate (Markus, 1987), restrictions by hierarchical organisations (Katz & Kahn, 1978) and the need for technical support to achieve fluidly in collaboration between individual and co-workers (Maguire, 2013) as well as the social-technical gap (Ackerman, 2000).…”

“…Baxter and Sommerville (2011) believe the field of CSCW has implicit roots in sociotechnical thinking. However, CSCW and social computing systems can be affected by many challenges (Grudin, 1994b), such as critical mass issues for people to participate (Markus, 1987), restrictions by hierarchical organisations (Katz & Kahn, 1978) and the need for technical support to achieve fluidly in collaboration between individual and co-workers (Maguire, 2013) Later in the thesis, I will exemplify that the degree of novelty is directly associated with the need for users to adopt and adapt the technology.From the business context point of view, Zacarias, Marques, Pinto and Tribolet (2005) suggest that the gap can be reduced with the provision of context models enabling 'contextinformed' collaboration services that act according to the specific knowledge and behaviour of each business context. Löfgren (2005) is of the opinion that when introducing any collaborative systems into any existing business work practices to support the existing knowledge formation, to develop and enhance organisational capabilities and improve collaboration and project communication, it is critical to understand the environment, the needs and social behaviours of the intended users, especially focusing on how they collaborate in groups in order to prevent deterioration and distortion between users' collaboration and other social activities within the organisation.…”