“…The variables, or dimensions as they are commonly referred to in the methodological literature, used in the study included information on the following client characteristics: age, ethnicity, gender, mental illness, personal appearance, appearance of house, functional ability, medical care information and social relationships. The variables and their levels () were developed from the literature and the past research of the principal investigator (Lauder 1999a, Lauder et al . 2001, 2002, 2005), theoretical and empirical considerations, with more pragmatic considerations also playing a part in the decision to limit the complexity of vignettes.…”