Staff and student perceptions of support services for international students in higher education: a case study

Roberts, Pam; Dunworth, Katie

doi:10.1080/1360080x.2012.716000

Cited by 57 publications

(35 citation statements)

References 16 publications

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“…The lowest level of satisfaction is related to a difference between consumer expectations and the assessment of current services that remain unmet (Parasuraman et al, 1991;Parasuraman et al, 1985Parasuraman et al, , 1994Zeithaml et al, 1990). According to Roberts and Dunworth (2012), service providers need to be more aligned with the expectations of international students for the provision of services, and focus on their real needs in order to increase the levels of satisfaction.…”

Section: Level Of Satisfaction Of International Business Studentsmentioning

confidence: 99%

Key Determinants of Satisfaction among International Business Students in Regional Context

Yasin

Bélanger

2015

IJBM

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Student satisfaction has been one of the core factors in retaining and attracting international business students to educational institutions. The ability to know the level of students' satisfaction and the factors affecting it can add a competitive advantage and is considered an opportunity to act proactively in education business. While this information has substantial impact on institutional marketing strategies, there is a dearth of information about the level of satisfaction of business students in Northern Ontario, a vast geographical area representing only a small percentage of the Canadian population. This study aims to fill the gap in existing knowledge about international business students in a regional context. The study addresses the following questions: 1)What is the level of satisfaction of international business students studying in this northern Ontario region? 2)What are the perceived factors that affect the level of satisfaction of international business students in the region? Data were collected from international business students at Laurentian University using the Service Quality Model (SERVQUAL) to develop the conceptual framework guide. The model provided an explanation for the relation between the quality of service and customer expectations. The results of this study showed a satisfaction level that was lower than expected for international business students. This was evident particularly for females who had taken fewer courses with limited work experience and for graduate students. However, students-especially females-with more work experience were more satisfied. The findings lead to a number of implications for future research related to the formulation of curriculum and administrative policy.

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Section: Level Of Satisfaction Of International Business Studentsmentioning

confidence: 99%

Key Determinants of Satisfaction among International Business Students in Regional Context

Yasin

Bélanger

2015

IJBM

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“…Another cultural factor affecting international students’ help‐seeking behaviors is insufficient knowledge about mental health services (Russell et al, ). Roberts and Dunworth () indicated that international students have difficulty accessing information regarding the availability of mental health services offered by universities or colleges, which highlights the importance of informing international students about the availability of support services on college campuses. In Russell et al's () study on international students’ utilization of college counseling services in Australia, participants reported that they did not use counseling services because of insufficient understanding of their problems, lack of information about services, and doubts and discomfort about using the services.…”

Section: Competency 2: Multicultural Knowledge For Working With Intermentioning

confidence: 99%

Supporting International Students: Enhancing College Counselors’ Multicultural Counseling Competence

Kim

Mumbauer

2019

J of College Counseling

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International students experience significant difficulties as they adjust to the dominant culture in the United States. However, there is a substantial gap between the reported academic and sociological distress these students experience and their help‐seeking behaviors. This article reviews international students’ distinctive challenges in seeking professional help and proposes guidelines to effectively support these students by enhancing college counselors’ multicultural counseling competence.

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“…While research attention has been given to international students' levels of satisfaction towards housing and university accommodation services provided for them in recent years [3,16,18], there is a paucity of research focusing on international Muslim students' perceptions of living within an Australian home and its impact upon their Islamic domestic lifestyle and use of space. These perceptions may influence their levels of satisfaction, student life experiences and academic performance while living in Australia.…”

Section: Australia: a Different Country With Different Home Stylesmentioning

confidence: 99%

University Life and Australian Homes: Three Case Studies of International Muslim Students in Brisbane

Othman

2014

JIA

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<div style="left: 100.81px; top: 546.808px; font-size: 10.6639px; font-family: sans-serif; transform: scaleX(0.992902);">Despite a significant increase in enrolments of postgraduate international Muslim students within Australian universities, little is known about their perceptions of life within Australian homes while undertaking their studies. The aim of this study is to investigate the ways in which students’ cultural and religious traditions affect their use of domestic spaces within the homes in which they reside. The research found that participants faced some minor difficulties in achieving privacy, maintaining modesty and extending hospitality while able to perform their daily activities in Australian designed homes. The findings suggest that greater research attention needs to be given to the development of Australian home designs that are adaptable to the needs of a multicultural society. Australian society encompasses diverse cultural customs and requirements with respect to home design, and these are yet to be explored.</div>

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Staff and student perceptions of support services for international students in higher education: a case study

Cited by 57 publications

References 16 publications

Key Determinants of Satisfaction among International Business Students in Regional Context

Key Determinants of Satisfaction among International Business Students in Regional Context

Supporting International Students: Enhancing College Counselors’ Multicultural Counseling Competence

University Life and Australian Homes: Three Case Studies of International Muslim Students in Brisbane

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