Stakeholder Approach in the Management of Public Transport Companies

Abstract

The sustainable development of urban mobility cannot be envisaged without a transport system which could be able to meet the needs of citizens and businesses, make a positive impact on the environment and be socially fair and economically efficient. An efficient transport system increases safety, improves network efficiency and stimulates intermodality which reduces transport impact on environment and makes cities more attractive. In order to survive and successfully operate in the market, it is necessary for public transport companies to look for and implement new management models in their system. Every organization is surrounded by the environment and it is very important to examine external factors if an organization wants to gain a strong position in the market which is also important for public transport companies. The involvement of stakeholders in the supply of public transport services i.e. what level of relationships are needed between a transportation company and its various stakeholders is necessary in order to meet the main stakeholder ‐ passenger needs. Consequently, as to supply the passenger with the best service, relationships between different stakeholders (municipality, public transport company, state road maintenance service etc.) are of vital importance. It is essential to emphasise that state institutions and municipalities play a crucial role in managing public transport companies. State institutions influence them through legal instruments and regulations and municipalities, as the main shareholders, through the impact on management board and through subsidizing the company from municipality budget. Therefore, it is very important to have in mind this particularity in managing public transport companies and in the relationships with their stakeholders.

Stakeholders’ Contribution in Coordination of Passengers’ and Goods’ Flows within the Urban Areas

“…In case of transport disturbances the possibilities of citizen moving decrease, and economic loses in different are experienced in different economy sectors. In case of constant transport disturbances different difficulties may occur concerning (Susnienė, 2008): -using resources, -labour diversion, -people's economic welfare, -people's quality of life, -impact on environment. What is very important to highlight -the sustainable development of urban transport system should be able to meet the needs of main stakeholders -citizens and businesses, making a positive impact on the environment and additionally be socially fair and economically efficient.…”

Choosing Railway Vehicles for Carrying Passengers

“…However, railways require huge investments into their infrastructure (Jarašūnienė 2009;Maskeliūnaitė et al 2009;Lalive and Schmutzler 2008;Morkvėnas et al 2008;Susnienė and Jurkauskas 2008;Šelih et al 2008;Žvirblis and Zinkevičiūtė 2008;Butkevičius 2007Butkevičius , 2008Vasilis Vasiliauskas and Barysienė 2008;Tolli and Laving 2007;Su et al 2006;Огинская и Толкачева 2006). Th erefore, railway transport in Europe is, fi rst and foremost, supported fi nancially by granting soft credits to railways and covering its losses incurred due to loss-infl icting public activities (Jarašūnienė 2009;Alexandersson and Hultén 2008;Asmild et al 2008;Campos 2008;Ivaldi and Mccullough 2008;Johnson and Nash 2008;Lalive and Schmutzler 2008;Akgüngör and Demirel 2007;Butkevičius 2007Butkevičius , 2008Butkevičius , 2009Reforming Europe's Railways … 2005).…”

Research on the Quality of Passenger Transportation by Railway

“…Expertise, as a method for obtaining information, has always been a part of the decision-making process (Kendall 1970). Expert investigations carried out on diff erent subject matters of technological and social sciences were applied by researchers, too (Sivilevičius 2001 andUstinovičius, Zavadskas 2004;Zavadskas et al 2005Zavadskas et al , 2008Podvezko 2005Podvezko , 2007Sivilevičius et al 2008;Su et al 2006;Zavadskas, Kaklauskas 2007;Brauers et al 2008;Ginevičius et al 2008;Šelih et al 2008;Susnienė, Jurkauskas 2008;Morkvėnas et al 2008;Magyla 2001). , 1991-2007 (ml) Th e process of going by train is not suffi ciently investigated.…”