Starz-DRP as a Triaging Tool for Community Pharmacists: Perspectives and Expectations of Stakeholders

Abstract

Objective: To investigate perspectives and expectations of stakeholders of community pharmacists' (CPs) roles and the use of STARZ-DRP as a structured and systematic framework to help CPs to extend their role to make an accurate triage decision in community pharmacy settings.Methods: Individuals who were in high positions in the Ministry of Health (MOH), pharmacy, medical and consumer associations and individuals who were a private medical practitioner and retail pharmacist were invited via mail to participate in the face to face interview. The interviews were audio-taped and transcribed verbatim to identify themes as many as possible.Results: Eight stakeholders had responded to the invitation. Mean (±standard deviation) age (years) of stakeholders was 56.50±11.82. Five themes were noted which were: (i) CPs are focusing more on business-oriented, (ii) CPs shall perform patient-oriented services, (iii) responsibilities to triage customers, (iv) a systematic approach for triaging activities, (v) STARZ-DRP as a systematic approach to making triage decision. Conclusion:CPs are paying particular attention to business-oriented than patient-oriented services. All stakeholders point out that CPs should intensify their current practice and all of them have the same opinion that CPs should take the responsibilities to make an accurate triage decision for self-care customers. Almost all stakeholders agree that STARZ-DRP is an ideal framework to help CPs to make an accurate triage decision in community pharmacy settings.

STARZ-DRP: An Advance Nursing Approach for Palliative Home Care Services

“…STARZ-DRP is having constructive, optimism, or confidence among other healthcare providers such as physicians and pharmacists. Their responses had been published in other scientific journals [29]. For that reason, the approach might have the chance to establish an excellent working collaboration relationship with other healthcare providers.…”

“…In addition, the experts in the healthcare system had notified STARZ-DRP as a potential approach to make an accurate and quick triaging decision as well as identify, prevent, and resolve the actual or potential DRPs. Foremost, the stakeholders noticed the potential of the approach to assess and counsel patients respectively [29].…”

Community Pharmacy Marketing in the New Era: A Global Picture of Extended Community Pharmacy Services

“…It is noted that there are variable charges in different countries for the similar extended services. It discloses that the charges must take into account of knowledge, skills, and time exercised by CPs to perform the extended services [46]. Consequently, CPs are given the image as a professional healthcare practitioner like GPs rather than as an entrepreneur.…”