Service is the key to success in various service activities. A service is said to be successful if the archive team member can provide information in the archive and provide the library quickly and precisely. The success or failure of a service is highly dependent on the implementation element or team member who carries out the service activity. The problem in this study is whether an arrangement, archive maintenance, and team member competence affect the quality of service at the State University of Surabaya. This study aims to determine the effect of arrangement, archive, and maintenance team member employees affect competence on the quality of service at the State University of Surabaya. The population of this research is employees of the University of Surabaya. This team member search is research with pop, so the sample of this study is the population with the number of team member respondents. There are four team members studied in this study, namely archive arrangement (X1), archive team member competence (X2), archive maintenance (X3), and service quality (Y). The results of this study indicate that Archive Arrangement (X1), Employee Competence (X2), and Maintenance (X3) have a significant influence on the dependent variable of Service Quality.