Strategies for Providing Effective Reference Services for International Adult Learners

Kumar, Suhasini; Suresh, Raghini S.

doi:10.1300/j120v33n69_29

Cited by 23 publications

(15 citation statements)

References 4 publications

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“…However, the most important concern may come from cultural barriers. For example, in the research of Kumar and Suresh (2000), they discovered that international students usually are unfamiliar with the campus environment and the U.S. education system, so they may be unaware of library services. Therefore, an international student liaison may be needed to help international students learn about library resources, services, and life on campus.…”

Section: Chinese Studentsmentioning

confidence: 99%

Know Your International User behind the Screen: A Conversation among Chinese Students and Librarians Regarding Virtual Reference Services (VRS)

Duan

2019

IJoL

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Librarians need feedback from users to improve library services. On the other hand, users need assistance from librarians in order to gain a better understanding of library services. This paper focuses on how Chinese students use U.S. academic libraries’ virtual reference services (VRS), and how academic librarians use VRS. By collecting data from Chinese students and librarians, this paper hopes to create a better understanding of these two factors in order to improve VRS.

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Section: Chinese Studentsmentioning

confidence: 99%

Know Your International User behind the Screen: A Conversation among Chinese Students and Librarians Regarding Virtual Reference Services (VRS)

Duan

2019

IJoL

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“…Nonetheless, many studies conclude that there is a general need for international students to become more aware of library services and types of resources. Regarding library services, Kumar and Suresh (2000) acknowledged how international students were often unaware that the professional role of a librarian exists; obtaining assistance from a reference librarian or asking for help navigating a database, for instance, were services that were frequently unused since these students had not encountered them before. Self service procedures, such as interlibrary loans or the open stack system, are often not available in other countries (Curry & Copeman, 2005).…”

Section: Changing Library Services From Country Of Origin To Canadamentioning

confidence: 99%

International Students and the Canadian University

Zip¹

2019

elip

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This paper explores the dynamic international student populations within Canadian academic institutions and their relationship with the academic library. The international student body has evolving needs that must be adequately addressed by the library and institution if growing numbers are to continue being supported. Plagiarism, language barriers, and an unawareness of library services are well-known barriers to success, while more current issues such as changing technologies are equally problematic. Through such efforts as hiring an international student librarian, academic libraries may discover the specific issues facing their institution’s international students and begin the process of addressing them in a tailored manner. Data collection would be a priority for better understanding the international students, as would partnering with professors and student organizations to market library services and promote information literacy in a Canadian context. The international student librarian may also provide continued outreach to this demographic that is inclusive, proactive, and collaborative, which would in turn create an atmosphere that fosters international student success and is able to support rising numbers.

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“…In addition, non-native students include not just international, but also immigrant and refugee students, whose backgrounds, goals, and linguistic differences may be vastly different. Kumar and Suresh (2000) highlight the importance of examining the characteristics of students at one's own institution, and the benefits of providing library instruction tailored to the needs of international students. Kumar and Suresh contacted their institution's international student office and set up interviews with Asian/Pacific area students about obstacles faced when using American libraries.…”

Section: Barriers To Acculturationmentioning

confidence: 99%

International students' use of a library's media collection

Schomberg¹,

Bergman²

2012

Library Collections, Acquisitions, and Technical Services

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The purpose of this study was to examine the potential benefits to international students provided by the library's foreign films collection at a mid-sized, rural, public university. The literature on international students shows that they often find library services intimidating. However, there is very little literature on the relationship between international students and their use of library collections. Interviews were conducted with international students new to the university, seeking to determine if providing familiar films eases students' transition and acculturation. Although circulation data show that the foreign films are popular, interviews with international students indicated preference for American films to gain cultural confidence.

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Strategies for Providing Effective Reference Services for International Adult Learners

Cited by 23 publications

References 4 publications

Know Your International User behind the Screen: A Conversation among Chinese Students and Librarians Regarding Virtual Reference Services (VRS)

Know Your International User behind the Screen: A Conversation among Chinese Students and Librarians Regarding Virtual Reference Services (VRS)

International Students and the Canadian University

International students' use of a library's media collection

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