“…A product differentiation strategy should typically be directed at the creation of a unique product, based on heavy investment in product features such as technology, infrastructure, buildings, landscaping and intangibles such as research, customer service, marketing or design and image (Andriotis, 2001a). A product differentiation strategy should typically be directed at the creation of a unique product, based on heavy investment in product features such as technology, infrastructure, buildings, landscaping and intangibles such as research, customer service, marketing or design and image (Andriotis, 2001a).…”