Strategies to Improve Teacher Ability in Using The Madrasah E-Learning Application During the COVID-19 Pandemic

The tight competition in the service industry, especially hospitality, has caused hoteliers to strive to improve service quality. Improving the quality of service is carried out in various ways, one of which is increasing the occupancy rate of hotel rooms. This is different from Hotel X. Hotel X is an old hotel located in Langsa which has experienced a decrease in room occupancy from time to time. The decrease was caused by the service from hotel X that was still not satisfactory to customers. The purpose of this study is to identify customer dissatisfaction with the quality of hotel services and provide design proposals to improve service quality. The method used in this study is the Kano model, which is the model used to identify customer satisfaction, through questionnaires given to customers, statistical tests are used to conduct adequacy tests and data uniformity tests for questionnaire data obtained. Excel and SPSS software are used in statistical tests, Minitab 16 software is used in making coefficient diagrams of customer satisfaction levels. Results and Discussion obtained 21 attributes in the must be a category, 8 attributes in the one-dimensional category, 2 in the attractive category, and 2 in the indifferent category, the attributes which are categorized as one dimensional, attractive, and must be are attributes that are prioritized to improve service quality. In conclusion, 31 attributes are included in customer dissatisfaction with hotel X, one of which is the physical condition of the building with a dissatisfaction value of -3,080. There are 18 attributes as proposed designs in improving service quality, five of which are adding and completing service-related equipment, infrastructure improvement, improvement and development of standard operating procedures (SOP), periodic maintenance and replacement of service support equipment, procurement of housekeeping equipment, cleaning of facilities. and infrastructure, installation of signs, warnings, and information.

Section: Introductionmentioning

confidence: 99%

Improving Quality Using The Kano Model in Overcoming Competition in The Service Industry

Andriani

Irawan

Asyura

2021

“…This is done as a way to overcome the impact of excessive use of natural materials and cement. The use of boiler scale and fly ash as an alternative to aggregate and cement is the right solution for the development of environmentally friendly concrete [6] [3] 2. Literature Review…”

Section: Introductionmentioning

confidence: 99%

Analysis of The Mechanical Properties of Concrete Based on Fly Ash and Palm Oil Clinkers

Opirina

Azwanda

Febrianto

2021

Concrete is the result of a mixture of cement, aggregate and water. Under certain conditions, the concrete mixture can be added with additives and admixture to get the concrete as needed. Cement is the most important material in the manufacture of conventional concrete. When cement is produced, the same amount of CO2 will also be generated as a side effect and pollute the atmosphere. Fly ash as an alternative to cement will be introduced as an alternative concrete material to reduce the use of cement in the concrete mix. In addition to the use of charcoal fly ash as a partial substitute for cement, this study also uses palm oil clinkers as a substitute for fine aggregate as much as 20%. This replacement material is an industrial waste which has the main content of silica and alumina which is similar to the main material for forming concrete. In addition, the use of these two materials also aims to reduce the exploration of the use of natural materials. This research introduces 3 kinds of concrete composition. The grouping is based on the ratio of fly ash and cement used, namely (60%:40%), (70%:30%) and (80%:20%). The test object used is a concrete cylinder with a diameter of 150 mm and a height of 300 mm. Tests were carried out at the age of 28 days of concrete. The compressive strength test showed that the best concrete was produced from the combination of the addition of 60% fly ash of coal aged 28 days, which was 4.21 MPa.

“…Gelatin is a natural ingredient that contains high amino acids and is able to form a unique binding action, so that it is able to form hydrogels. Gelatin hydrogels have gained a lot of interest in tissue engineering due to their non-immunogenic properties [15] [16] [17]. Glycerol is a hydrogenated alcohol, with another name being glycerin or 1,2,3-propanetriol.…”

Section: Introductionmentioning

confidence: 99%

Preparation and Characterization of Chitosan-Gelatin-Glycerol Biocomposite for Primary Wound Dressing

Suryati

Meriatna

Sulhatun

et al. 2021

Rice straw is one of material containing cellulose to produce Carboxymethyl Cellulose (CMC). CMC is a non toxic polysaccharide that produces from cellulose that widely used in the pharmaceutical, food, textile, detergent, and cosmetic products industries. There are two stages usually use to produce CMC which are mercerization and esterification processes. Rice straw waste is one of the materials to produce CMC, it has a cellulose content of 37.7%, hemi-cellulose 21.99%, and lignin 16.62 %. BPS Aceh shown that the total rice harvested area was 310.01 hectares, with a total production of 1.71 million tons, and rice produced at 982.57 thousand ton. This study aims to reduce waste and environmental pollution caused by rice straw and collects information of rice straw as a basic material to produce of carboxymethyl cellulose and to increase the economic value of rice straw. The effects of various wieght parameters sodium monochloroacetate on chemical properties of CMC that produce from rice straw were investigated in this research. Rice straw was collected from a rice field in Nisam, North Aceh. The research conducted by synthesizing 5 grams rice straw for 5.5 hours using NaOH and Sodium Monochloroacetate solutions. With variations weight of sodium monochloroacetate are 5,6,7,8 and 9 grams. The characterization of CMC was carried out by Fourier Transform Infrared (FTIR), CMC yield, DS, Viscosity, water content, pH. The result shows that addition of sodium monochloroacetate was significant factors influence the chemical properties on CMC. The CMC that produced in this study achieved to National Indonesia Standard (SNI).