Striving for excellence: how self‐assessment using the Business Excellence Model can result in step improvements in all areas of business activities

Shergold, Kevin; Reed, Deborah M.

doi:10.1108/09544789610152937

Cited by 33 publications

(38 citation statements)

References 3 publications

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“…Zurich, Switzerland; 1995.) [27-30]. Thus, self-assessment could serve as a worthwhile structured process for continuously analysing and prioritising actions to promote patient safety and improve quality of services in healthcare.…”

Section: Discussionmentioning

confidence: 99%

Healthcare system intervention for prevention of birth injuries – process evaluation of self-assessment, peer review, feedback and agreement for change

Nyström

Westerlund

Höög

et al. 2012

BMC Health Serv Res

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BackgroundPatient safety is fundamental in high quality healthcare systems but despite an excellent record of perinatal care in Sweden some children still suffer from substandard care and unnecessary birth injuries. Sustainable patient safety improvements assume changes in key actors’ mental models, norms and culture as well as in the tools, design and organisation of work. Interventions positively affecting team mental models on safety issues are a first step to enhancing change. Our purpose was to study a national intervention programme for the prevention of birth injuries with the aim to elucidate how the main interventions of self-assessment, peer review, feedback and written agreement for change affected the teams and their mental model of patient safety, and thereby their readiness for change. Knowledge of relevant considerations before implementing this type of patient safety intervention series could thereby be increased.MethodsEighty participants in twenty-seven maternity units were interviewed after the first intervention sequence of the programme. A content analysis using a priori coding was performed in order to relate results to the anticipated outcomes of three basic interventions: self-assessment, peer review and written feedback, and agreement for change.ResultsThe self-assessment procedure was valuable and served as a useful tool for elucidating strengths and weaknesses and identifying areas for improvement for a safer delivery in maternity units. The peer-review intervention was appreciated, despite it being of less value when considering the contribution to explicit outcome effects (i.e. new input to team mental models and new suggestions for actions). The feedback report and the mutual agreement on measures for improvements reached when signing the contract seemed exert positive pressures for change.ConclusionsOur findings are in line with several studies stressing the importance of self-evaluation by encouraging a thorough review of objectives, practices and outcomes for the continuous improvement of an organisation. Even though effects of the peer review were limited, feedback from peers, or other change agents involved, and the support that a clear and well-structured action plan can provide are considered to be two important complements to future self-assessment procedures related to patient safety improvement.

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Section: Discussionmentioning

confidence: 99%

Healthcare system intervention for prevention of birth injuries – process evaluation of self-assessment, peer review, feedback and agreement for change

Nyström

Westerlund

Höög

et al. 2012

BMC Health Serv Res

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“…For example, the need associated with the EFQM model allows strengthening the competitive position of the European firms in world markets (García-Bernal, et al, 2004), more than do quality control and the ISO Standards. To apply for the prize that the organization of this model gives, companies must show that, as mentioned above, the excellence in their quality management is their fundamental process of continuous improvement (Shergold and Reed, 1996;Wongrassamee et al, 2003). Also, Six Sigma has been understood as a "strategy for organizational excellence" as it impacts on seven of the nine criteria of the business excellence model, such as EFQM (Thawani, 2004).…”

Section: Discussionmentioning

confidence: 99%

“…Like other models, such as American Malcolm Baldridge Model or the Japanese Deming Prize, this model introduces criteria that allow selection for the so-called European Prize for Quality. To compete for this prize, companies must show that excellence in their quality management is their fundamental process of continuous improvement (Shergold and Reed, 1996;Wongrassamee et al, 2003).…”

Section: The Efqm Model Of Business Excellencementioning

confidence: 99%

Quality management initiatives in Europe: An empirical analysis according to their structural elements

Gutiérrez

Torres

Barrales‐Molina

2010

Total Quality Management & Business Excellence

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“…However, within these approaches there are some basic (generic) strategic determinants, which underpin organisational performance excellence. A condensed list of strategic determinants for organisational performance excellence is introduced based on an assessment of different studies and international organisational performance excellence models (Shergold & Reed, 1996). However, strategic determinants are dynamic concepts and will change as excellent organisations develop and improve.…”

Section: Strategic Determinants For Organisational Performance Excellmentioning

confidence: 99%

The Application Of The Excellence Model To Enhance Health Service Delivery And Performance Excellence In A State Department

Eygelaar¹,

Uys²

2004

SA j. hum. resour. manag.

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This article examines the appropriateness of applying the South African Excellence Model for public service performance excellence in developing a strategy to enhance health service delivery and performance excellence in a state department. The results achieved by the application of the South African Excellence ModeI for Public Service Performance Excellence Self-assessment Questionnaire provide potential benefits for the state department to enhance health service delivery and performance excellence. The Excellence Model identifies the department's strengths and areas for improvement based upon well-established internationally accepted theoretical frameworks and recognised criteria for performance excellence. From this study it is inferred that determining health service performance excellence continues to be a challenge in the department. OPSOMMINGHierdie artikel ondersoek die geskiktheid van die toepassing van die Suid-Afrikaanse uitnemendheidsmodel vir openbare sektor prestasieuitnemendheid as die ontwikkeling van 'n strategie vir die bevordering van gesondheidsdienslewering en prestasieuitnemendheid in 'n staatsdepartment. Die resultate behaal met die toepassing van die Suid-Afrikaanse uitnemendheidsmodel vir openbare sektor prestasieuitnemendheidselfbeoordelingsvraelys bied potensiële voordeel vir die staatsdepartement om gesondheidsdienslewering en prestasieuitnemendheid te bevorder. Die uitnemendheidsmodel identifiseer die department se sterkpunte en ontwikkelingsareas gebaseer op internasionaal-gevestigde, teoretiese raamwerke en erkende kriteria vir prestasieuitnemendheid. Van hierdie studie kan dit afgelei word dat gesondheidsdiensprestasieuitnemendheid steeds 'n uitdaging in die departement bly.gevolg deur 'n iteratiewe itemontleding. Die voorlopige bevindinge dui daarop dat die vraelys toegepas kan word vir die beoordeling van 'n kliëntintimiteitskultuur.

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Striving for excellence: how self‐assessment using the Business Excellence Model can result in step improvements in all areas of business activities

Cited by 33 publications

References 3 publications

Healthcare system intervention for prevention of birth injuries – process evaluation of self-assessment, peer review, feedback and agreement for change

Healthcare system intervention for prevention of birth injuries – process evaluation of self-assessment, peer review, feedback and agreement for change

Quality management initiatives in Europe: An empirical analysis according to their structural elements

The Application Of The Excellence Model To Enhance Health Service Delivery And Performance Excellence In A State Department

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