“…The process dimension pertains to aspects such as maintenance management processes (Ben-Daya et al, 2009;Deighton, 2016;Sigsgaard et al, 2020), decision making (Ruschel et al, 2017), information governance (Chilamkurti et al, 2014;Hodkiewicz and Ho, 2016), and human resources (Dansk Standard, 2008;Gulati, 2012). The maintenance management process consists of the steps taken to perform the maintenance (Deighton, 2016;Sigsgaard et al, 2020). The definition of this process varies, but the definition from a combination of multiple sources by (Sigsgaard et al, 2020) contains the steps identify, plan, schedule, execute, close-out.…”