Student feedback as a guideline for higher education quality enhancement

Abstract

Increasing competition present in the higher education in B&H has conditioned the trend that institutions need to "fight" for each student via quality development at higher education institutions. This paper deals with means of enhancing quality at eMPIRICA College through continual investigation of students' satisfaction. For the purpose of this research, we used a quality questionnaire related to quality, satisfaction and loyalty of students. The research was carried out at the start and end of the academic year. This approach ascertained a gap with respect to quality, satisfaction and loyalty of students of eMPIRICA College. Using factor analysis the statements were grouped in 3 quality dimensions. The results of multivariate analysis of variance (MANOVA) showed that there is a significant statistical difference between expected and perceived quality, satisfaction and loyalty on the part of the students. Based on that, a gap between expectations and perceptions was ascertained. The use of t-test revealed that some statements have significant statistical difference in the area of expected and perceived quality, satisfaction and loyalty of students.

Predicting user perceived satisfaction and reuse intentions toward Massive Open Online Courses (MOOCs) in the Covid-19 pandemic

“…Quality is considered dominant for the success of any MOOC. Many students and learners consider the quality content as are most important while participating in the higher education online system (Puska et al, 2016). Thus, good quality content follows the legal obligations and increases the contributions to develop students' satisfaction and reuse intentions.…”