ArticleAs part of a teaching/research Fulbright award, a private, selective, comprehensive university of 23,000 students commissioned a study of the satisfaction, needs, and learning outcomes of students relative to student services and other outside-the-classroom activities. Such a study had not been completed in the past and it was considered important to gather data and receive recommendations from an external source to integrate this area of university administration with the mission, long-range goals, and strategic planning of the university.The subject institution serves the university system in the European Union and higher education throughout the world through diversified study abroad and international student programs. The university consists of faculties, schools, and institutes (academic units) facilitating the needs of students pursuing a broad range of discipline-specific programs including medicine and health sciences, engineering, law, economics/business, science and technology, arts and humanities. The campus lies in an urban setting allowing students to take advantage of the educational, social, and cultural amenities of a major metropolitan area of over one million people. The campus infrastructure includes a mix of stately historic buildings and carefully integrated modern architecture. Two university hospitals and a recreation/sports complex outside the city limits complement the main campus.
BackgroundEuropean universities in general and the higher education system in Western Europe have paid little attention to approaching student learning with an emphasis on activities that occur outside the classroom (Osfield, 2008). The idea of "holistic" education is more closely related to the American tradition that places significant emphasis on "student learning and development" outside the classroom. Students throughout the world find ways to spend their time outside of class in activities that complement the formal academic curriculum as well as the mission and goals of the university. Student unions, associations, clubs, and organizations have a long history of providing some outlet for the student need to socialize, organize, recreate, volunteer, and sometimes worship together. Students reside in residence halls and off-campus apartments, dine at campus restaurants, attend plays and concerts, and plan and administer a myriad of activities both formally and informally. European tradition offers a philosophy 580373S GOXXX10.1177/2158244015580373SAGE OpenHerdlein and Zurner
AbstractA study of student satisfaction, needs, and learning outcomes was commissioned by a comprehensive university in Western Europe to provide a professional evaluation of student services and the co-curricular activities of students. Such a study had not been completed in the past and was needed to align student services with the mission, long-range goals, and strategic planning of the university. The research involved both qualitative and quantitative methodologies conducted through volunteers divided into five focus grou...