“…The constructs measured in our questionnaire corresponded to the CSFs for LSS implementation identified after a literature review and discussed in the previous section. Each CSF was operationalized through a series of five-point Likert items, taking into account multiple references (Antony, 2014; Cudney et al , 2014; Desai et al , 2012; Habidin and Yusof, 2013; Hess and Benjamin, 2015; Ho et al , 2008; Holmes et al , 2015; Isa and Usmen, 2015; Jeyaraman and Teo, 2010; Laosirihongthong et al , 2006; Lu et al , 2017; Oko and Kang, 2015; Ray et al , 2012; Sunder, 2016; Yi‐zhong et al , 2008). The Likert scale can be found in the vast majority of previous factor studies, probably due to its inherent nature of measuring attitude values.…”