Success Factors for e-Learning Satisfaction during COVID-19 Pandemic Lockdown

Abstract

The research investigates effect of IT characteristicsfactors on students' e-learning satisfaction during the period of COVID 19 pandemic lockdown. Selected factors of IT characteristics are IT complexity, IT pace change and IT presenteeism. The study also investigatesmediating role of perceived value as a second order construct comprising of perceived ease of use, perceived behavioural control and perceived usefulness. The data was collected from 470 student sample selected using convenience sampling through online questionnaire in Malaysia during Movement Control Order (lockdown) period when universities moved classes to online learning platforms. The data was then subjected to purification, normality and reliability assessment followed by confirmatory factor analysis, validity assessment and finally structural equation modelling using IBM SPSS AMOS 24.0. The findings show that all three factors have significant impact on e-learning satisfaction. IT complexity has the most prominent impact on e-learning satisfaction among selected variables. In addition, perceived value fully mediates relationship among all three independent variables and learning satisfaction. Implications, limitations and future research avenues are then discussed.

COVID-19, students satisfaction about e-learning and academic achievement: Mediating analysis of online influencing factors

“…Students' satisfaction with online learning may be influenced by self-motivation and the usage of online tests as a form of evaluation (Basuony et al, 2020 ; Thach et al, 2021 ). By providing actual information on the components that encourage students' preparedness to continue online learning during the COVID-19 pandemic lockdown, new insights into the literature on students' desire to continue online learning were achieved (Mohd Satar et al, 2020 ; Ngah et al, 2022 ).…”

Factors Determining the Optimization of Digital Technology in Rural Schools

“…Technology readiness can be improved through targeted education and training, as well as the provision of appropriate technology resources. Satar et al (2020) suggest that it is important for educators to recognize this issue and provide students with opportunities to develop the necessary technical skills to use technology effectively. In contrast, they also mentioned hands-on training, tutorials, and other forms of instruction will allow students to practice and build their skills.…”

“…Razak et al (2018) found that students with high levels of digital literacy have the skills and knowledge to use technology effectively, and are more likely to be technology ready. Satar et al (2020) report Students who have positive attitudes toward technology and see the value of using it in their learning are more likely to be technology ready. Satar et al (2020) also explained that students with high motivation tend to learn and use new technologies and are more likely to be technology ready.…”

“…Satar et al (2020) report Students who have positive attitudes toward technology and see the value of using it in their learning are more likely to be technology ready. Satar et al (2020) also explained that students with high motivation tend to learn and use new technologies and are more likely to be technology ready.…”

Pembelajaran Atas Talian, Media Digital dan Sikap Akademik Pelajar: Satu Tinjauan di Negeri Sabah

“…Format tak segerak melibatkan penghantaran bahan P&P melalui platform e-pembelajaran institusi atau dengan penggunaan aplikasi P&P lain seperti e-mel atau WhatsApp. Bahan-bahan tersebut kemudiannya diakses mengikut keselesaan pelajar(Mohd Satar et al, 2020). Sebaliknya, format segerak melibatkan P&P dalam talian yang dijalankan menggunakan platform webinar video masa nyata atau media berasaskan sembang seperti Microsoft Teams, WEBEX, Skype, Zoom atau WhatsApp.…”