Success Stories of ICT Implementation in Saudi Arabia

Abstract

Information and communication technology (ICT) has a great role in the development, growth, and economy of the country. ICT refers to any system, device, or product that can store, manipulate, and receive and transmit digital data effectively. ICT brings clear differences in the economy of countries wherever it is successfully implemented. It becomes a reason of timely, accurate, and efficient operations and becomes a source of user satisfaction by providing them fast, better, easy service around the clock. As timely access of information and communication plays a vital role in the success of any organization either public or private, many developed countries are already competing in digitalization. It is not only convenience, but it is the prime ingredient of good governance and an indispensable part of modern life. This chapter discusses the successful implementation of ICT infrastructures in the context of good governance and builds a vibrant society, the main agenda of Vision 2030 of KSA.

Current status of telehealth in Saudi Arabia during COVID-19

“…The MOH in Saudi Arabia has recently introduced additional features to the current TH services, which have been effectively incorporated into the provision of healthcare using mobile applications (e.g., Seha, Mawid, Tawakklna, Tabaud, and Tetamman) to cope with the pandemic,. [ 9 16 17 ] A cross-sectional survey on the knowledge, attitude, and practice of parents to TH mobile applications (e.g., Seha and Mawid) was recently conducted on 402 Saudi and non-Saudi parents. The study reported that 346/402 (86%) of the respondents acknowledged the potential benefits of these mobile applications, and had used them before to book appointments for their children.…”

“…The COVID-19 pandemic has illustrated that TH is an excellent facilitator for care coordination and care delivery in Saudi Arabia. [ 9 10 ] However, TH services in Saudi Arabia are yet to reach expectation, and hence, there is a pressing need for the development of simpler and more interactive TH applications. [ 6 9 16 29 ] This development could be achieved by evaluating user satisfaction over time, ensuring that applications are being used properly,[ 30 ] and optimizing the design of the applications, taking into consideration cultural and behavior factors against the use of technology.…”

“…[ 7 ] Although no TH technology can be developed overnight, the MOH in Saudi Arabia has been operating extensively on TH throughout the pandemic. [ 2 6 8 9 10 ] The aim of this paper is to summarize existing literature about the current status concerning the use of TH applications during COVID-19 in Saudi Arabia and discuss the extent to which TH is capable of supporting public health measures.…”

Blockchain-Based secure framework for e-learning during COVID-19

“…To address this gap, the traditional centralized EL platform is not enough due to the limitations of limited transparency, low scalability, single point of failure and more vulnerable to security threats. Therefore, peer-to-peer EL platforms are better as they can easily accommodate the rapidly growing number of users (49,50) . A key reason for security threats in the EL platform is that more attention is given towards course development and delivery.…”

“…Privacy and security issues linked to online applications could be effectively addressed using Blockchain. It is widely been used in various sensitive applications such as banking, business transactions and nowadays in education as well (49,54) . It is not a new technology rather a rearrangement of existing technologies deployed in a better way.…”