Supply Chain Management Evidence from Tourism Industry in Greece

Kot, Sebastian; Kozicka, Katarzyna

doi:10.14505//jemt.v9.4(28).01

Cited by 4 publications

(3 citation statements)

References 29 publications

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“…Resilience in the tourism supply chain is the capacity of tourism supply chain firms to restore operations and offer reliable services to customers in the event of a disruption (Roy et al ., 2016). In line with Roy et al . (2016), we define resilience strategy for the tourism supply chain as the capacity of tourism firms and associated partners to have desired level of readiness and response strategies to continue serving the tourism customers with reliable services and mitigating the impact of any susceptibility to failure amid disruptions.…”

Section: Literature Reviewmentioning

confidence: 99%

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Resilience strategies to mitigate “extreme” disruptions in sustainable tourism supply chain

Chowdhury,

Mahmud,

Banik

et al. 2023

APJML

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PurposeDrawing on the dynamic capability view (DCV), this research determines the suitable configurations of resilience strategies for sustainable tourism supply chain performance amidst “extreme” disruptive events affecting the entire supply chain.Design/methodology/approachThis research applies a multi-study and multi-method approach. Study 1 utilizes in-depth interviews to identify a list of tourism supply chain sustainability risks and resilience strategies. Study 2, using quality function deployment (QFD) technique, determines the most important resilience strategies corresponding to highly significant risks. Study 3, on the other hand, adopts a fuzzy set qualitative comparative analysis (fsQCA) to determine the best recipe of resilience strategies and risks to make the tourism supply chain performance sustainable.FindingsThe findings reveal that sustainable tourism performance during an extreme disruptive event (e.g. COVID-19 health crisis) depends on the combined effect of tourism resilience strategies and risks instead of their individual effect.Practical implicationsThe research findings offer significant managerial implications. Managers may experiment with multiple causal conditions of risks and resilience strategies to engender the expected outcome.Originality/valueThis research extends current knowledge on tourism supply chain and offers insights for managers to mitigate the risks and ensures sustainable performance in the context of extreme disruptive events.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Resilience strategies to mitigate “extreme” disruptions in sustainable tourism supply chain

Chowdhury,

Mahmud,

Banik

et al. 2023

APJML

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“…The relations between various entities being members of a given supply chain affect the level of satisfaction of a client from services or products they are provided with. The functioning of every single member of the supply chain in question affects the experiences and memories of every tourist [7]. At the same time, due to the specificity of tasks that are to be performed by tourism organizers, they have the highest impact on the efficiency of the tourism-related branch of industry, as they affect the undertakings of suppliers and distributors, as well as the level of tourist satisfaction [8].…”

Section: Literature Reviewmentioning

confidence: 99%

The Efficiency of Cooperation between the Participants in the Supply Chain in the Tourism-Related Branch of Industry in Relation to Client Satisfaction

2019

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Managing a tourism supply chain is predominantly focused on managing a tourism-specific product that can be perceived as all kinds of goods and services utilized by tourists during their trips. The predominant goal of this article is to empirically identify the level of engagement of entities operating in the tourism-oriented branch of industry concerning the satisfaction of end-customers with the offered tourism-related services and products. Within the scope of this study, the statistical relevance of elements of active cooperation within a tourism-specific supply chain was analyzed. Empirical examinations covered the assessment of the cooperation within the framework of the tourism-oriented supply chain and its impact on consumer satisfaction. A research questionnaire was utilized to meet examination-specific goals. Theoretical considerations and the analysis of branches of industry in relation to the available statistical data showed that tourist-oriented supply chain covers various entities, the engagement of which may have a factual impact on the efficiency of managing the entire chain, as well as on the overall client satisfaction, improving tourism sustainability. The obtained results clearly showed that the examined entities considered the analyzed cooperation aspects to be very important with regard to the supply chain management. Said aspects included the total length of cooperation within the framework of a particular supply chain, which, according to the examined entities, directly translated into the quality of cooperation—to either significant or very significant extent, as well as making it much easier to solve certain problems that were strictly connected with the provision of tourism-oriented services. Yet another aspect of cooperation that was touched upon was the transfer of the so-called know-how between the entities engaged in a given supply chain. As proven by the examination, 70% of the surveyed entities claimed that it was of significant or very significant importance. The last analyzed aspect of cooperation were relations between the supply chain-specific partners and their impact on the satisfaction of end customers. According to over half of the sample (61.54%), decent relations between supply chain participants affected the satisfaction of end customers to a notable extent.

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Supply Chain Performance Assessment of Mountainous-Forest Rural Tourism Resorts (Case Study: Central Mazandaran, Iran)

MohammadzadehLarijani

Astane

Gholami

2021

Journal of Quality Assurance in Hospitality & Tourism

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Supply Chain Management Evidence from Tourism Industry in Greece

Cited by 4 publications

References 29 publications

Resilience strategies to mitigate “extreme” disruptions in sustainable tourism supply chain

Resilience strategies to mitigate “extreme” disruptions in sustainable tourism supply chain

The Efficiency of Cooperation between the Participants in the Supply Chain in the Tourism-Related Branch of Industry in Relation to Client Satisfaction

Supply Chain Performance Assessment of Mountainous-Forest Rural Tourism Resorts (Case Study: Central Mazandaran, Iran)

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