Supply management practices and performance in the Canadian hospitality industry

Fantazy, Kamel; Kumar, Vinod; Kumar, Uma

doi:10.1016/j.ijhm.2010.02.001

Cited by 73 publications

(72 citation statements)

References 53 publications

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“…The operations strategy of the company indicates the importance of each of the performance dimensions; the supply-chain-management literature reports a number of studies on the operational performance benefits that a firm derives from linking with suppliers and with customers (Fantazy et al 2010). Previous research found that information exchanges among supply chain entities lead to improved quality consistency, delivery lead time, ability to change volume quickly, and price (Schwarz et al 2010;Wong et al 2011a).…”

Section: Operational Performancementioning

confidence: 99%

The relationships among supply chain partnerships, customer orientation, and operational performance: the effect of flexibility

Chen

2015

Inf Syst E-Bus Manage

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The research goal of this study was to investigate how supply chain partnerships and customer orientation affect the operational performance of food service companies by moderating flexibility. In total, 725 invitation messages were mailed to members of Ihergo, Groupon, 17P, of which, 166 were returned (a return rate of 22.9 %). Structured equation modeling with PLS analysis allows empirical assessment of the measurement model used in this study. Companies will redefine their business models by connecting suppliers' and customers' view, and by integrating customers' opinions and queries for the planning and development of new products. Linkage efficiency suppliers will reduce inventory and decrease perishable for food service companies based on the driving force to buy in the virtual environment. Product innovation and reduction of the time to market by supplier integration and customer integration are important to food service companies, and flexibility plays an important role in food service companies.

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Section: Operational Performancementioning

confidence: 99%

The relationships among supply chain partnerships, customer orientation, and operational performance: the effect of flexibility

Chen

2015

Inf Syst E-Bus Manage

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“…Lu and Yang (2010) proposed a framework for future supply chain research that included transportation and logistics capabilities as the link between business structure and performance. Logistics and transportation strategies support integration of business processes such as purchasing, manufacturing, selling and logistics throughout the chain to provide optimum value to the ultimate customer (Kamel, Vinod & Uma 2010). Thus, efforts aimed at alleviating problems related to the logistics and transportation function in the food processing industry should lead to better business performance.…”

Section: Logistics and Transportation And Business Performancementioning

confidence: 99%

Supply chain management problems in the food processing industry: Implications for business performance

Nguegan

Mafini

2017

Acta Commercii

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Orientation: In emerging economies such as South Africa, the implementation of supply chain management is characterised by significant problems. Despite its continued growth and importance to the economy, the food processing industry in the country remains vulnerable to these problems, which threaten its viability.Motivation for the study: The aim of this study was to investigate supply chain management problems in the food processing industry and their influence on business performance. The study was motivated by the need to use supply chain management practices as a tool to improve business performance in the food processing industry.Research design, approach and method: A questionnaire was distributed to a sample of 303 supply chain professionals working in the food processing industry in Gauteng Province. The collected data were analysed by using descriptive statistics, factor analysis, Pearson correlations and regression analysis.Main findings: Supply chain management problems were identified in seven areas, namely human resource management, technology, facilities, supplier relationship management, customer relationship management, regulatory factors and logistics and transportation. Except for regulatory factors, all supply chain management problems negatively predicted business performance.Contribution or value-add: Practically, the study enables supply chain professionals in the food processing industry to understand the sources of problems and use this information to develop solutions for the improvement of business performance. Theoretically, the study endorses the view that part of the key to resolving business performance complications in the food processing industry involves streamlining supply chain management by resolving its identifiable problems.

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“…Organizations in which purchasing has a significant impact on revenues require a global edge in the wake of increasing competition (Fantazy et al 2010). For such organizations, a comprehensive approach to decision-making is highly desirable.…”

Section: Supply Chain Managementmentioning

confidence: 99%

“…Moreover, an increasing number of hospitality service providers, i.e., hotels and restaurants, have begun to collaborate with suppliers to procure drinks, food, culinary materials, and various types of logistical support to ensure efficient delivery of daily hospitality services (Smith and Xiao 2008;Fantazy et al 2010;Pullman and Rodgers 2010). These have engaged in extensive coordination with suppliers and have even integrated them into their operations, thus employing cooperation with business partners in business activities to provide excellent service (Shi and Liao 2013).…”

Section: Introductionmentioning

confidence: 99%

Applying Analytical Hierarchy Process to Supplier Selection and Evaluation in the Hospitality Industry: A Multiobjective Approach

Chung¹

2015

Acta Oeconomica

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The present study's primary objective is to identify contributing factors in selecting and evaluating a seafood supplier within the Taiwanese hospitality industry. It illustrates the application of a multicriteria decision-making process to supplier selection within a service setting where it is less common than in a manufacturing context. To implement the study, a survey instrument was created and submitted to Taiwanese hospitality fi rms, namely hotels and restaurants, to identify contributing factors in the selection of a seafood supplier within six initial areas concerning food hygiene, staff training, crisis management, information technology, competitive ability, and logistics and quality assurance. The analytic hierarchical process (AHP) was then applied to the survey results, and the fi rst-and second-level hierarchical factors were rigorously identifi ed and ranked. These can be regarded as useful benchmarks in identifying and ranking the selection and evaluation of a food supplier within the industry. The present study enhances the understanding of supplier selection in the hospitality industry and provides insights which hospitality fi rms can apply in managing their supply chains. The managerial and research implications of these fi ndings are discussed.

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Supply management practices and performance in the Canadian hospitality industry

Cited by 73 publications

References 53 publications

The relationships among supply chain partnerships, customer orientation, and operational performance: the effect of flexibility

The relationships among supply chain partnerships, customer orientation, and operational performance: the effect of flexibility

Supply chain management problems in the food processing industry: Implications for business performance

Applying Analytical Hierarchy Process to Supplier Selection and Evaluation in the Hospitality Industry: A Multiobjective Approach

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