Support for learning in the perspective of patient safety in primary health care

Abstract

Objective: to analyze the support for learning, in the perspective of patient safety, offered in the work environment, according to health professionals working in primary care. Method: a transversal study, held with 86 health professionals working in primary care. A validated instrument was used, applied via the Internet. Descriptive statistical analysis was undertaken with a presentation of median, mean, standard deviation and coefficient of variation. Results: points which are favorable to supporting learning were evidenced, such as mutual respect, autonomy for organizing the work and valorization of new ideas, which obtained means above 7.0. The variables which hinder the process of learning in the work environment, perceived by the professionals, were: resistance to changes, and excess of work impeding reflection on how to improve the work, with means above 6.0. Conclusion: the study found evidence of indicators related to the process of staff development in the area of health and indicates the influence of support for learning for the improvement of the work processes and of patient safety. It is necessary that a culture involving the systematic assessment of educational interventions in health should be established, the aim being to diagnose actions which are more incisive for changing health professionals' attitude and, therefore, clinical practice.

Patient safety culture in the Primary Health Care

“…Authors point out that more experienced professionals can help with the work routine and contribute to the performance of younger colleagues in the team. This relationship favors communication, teamwork, exchange of knowledge and experiences, a fact that will culminate in strengthening the safety culture (20) . A study showed that doctors presented significantly higher scores than nurses in relation to patient safety (12) .…”

Implementation of (Plan-Do-Check-Act) Process of Quality and Measuring its Effect on Nurses' Practice of Patient Safety Goals

“…This could be again due to lack of staff development activities to improve their knowledge and skills in quality as shown by the scarcity of attendance of such training among them. In congruence with this, a study in Brazil highlighted the importance of staff development activities in enhancing nurses" performance related to patient safety (Paranaguá et al, 2016).…”

Segurança do paciente na atenção primária í saúde: uma reflexão teórica

“…26 Diante dos resultados apresentados e considerando que a APS é caracterizada como a porta de entrada do sistema de saúde e que tem a premissa de resolver cerca de 85% dos problemas da população, seus profissionais devem ter uma atuação assertiva de modo a prevenir a ocorrência de eventos adversos. 27 Ressalta-se que para a prevenção de riscos é necessário identificar e analisar a sua origem, bem como sistematizar as medidas preventivas de forma proativa e, não somente, quando os erros acontecem. Estabelecer uma sistemática de gerenciamento de riscos é um caminho para a busca de melhor controle e monitoramento dos processos de trabalho.…”