Supporting collaborative business processes: a BPaaS approach

Abstract

Collaborative business processes are increasingly driven by business flexibility and agility. Cloud-based business process management services have provided small medium enterprises (SMEs) with a pay-per-use manner for their daily business needs, i.e. some simple business process applications, e.g. salesforce provides cloud-based CRM to boost SMEs' sales. This raises the question how cloud-based business process management solutions can support the fast pace of change of business collaborations among business partners? For example, collaborative processes for managing industrial incidents are short term, low frequency processes. This paper proposes an architecture meta-model, which is used to design the concrete architecture and to further analyse the performance of the proposed solution. A real world case of collaborative processes for incident and maintenance notifications is used to explain the design and implementation of the cloudbased solution for supporting collaborative business processes. Service improvement of the new solution and computing power costs are analysed accordingly.

Bridging the Nexus Between Cloud ERP and Enterprise Resilience

“…Customer integration mediates the relationship between cloud ERP and ERP in (Pirmanta et al, 2021). As identified by Xu and De Vrieze (2018) and Al-Matari et al (2022), cloud ERP foresees ER through business process management. Y. suggest that absorptive capacity plays a mediating role in explaining the relationship between the success of innovation process agility and cloud ERP.…”

“…To safeguard enterprises from highly impactful disruptions, it is indispensable to highlight the importance of data collection through cloud ERP and its utilization for forecasting sudden spikes in demand, adapting, and quickly responding to swift market changes (Roblek et al, 2021;Wang et al, 2022). In other words, adopting cloud ERP will place enterprises in better positions to foresee disruptions (i.e., readiness), mitigate disruptive impacts, and assure uninterrupted business operations (Ahmadzadeh et al, 2020;Xu & De Vrieze, 2018). Cloud ERP-enabled data analytics helps enterprises navigate crises and adapt to sudden changes before they happen (Borangiu et al, 2019;Skafi et al, 2020;.…”

“…Similarly, cloud ERP-enabled agile and flexible approaches facilitate updated adaptation to support business processes, fostering recovery capabilities toward ER (Senarathna et al, 2018;Wu et al, 2013;Morawiec, 2023). By enabling smart-centric decision-making through data analytics, Cloud ERP enormously contributes to enhanced demand forecast accuracy, reduced discrepancies, and minimized business operations interruptions (Manuel Maqueira et al, 2019;Xu & De Vrieze, 2018;Polireddi, 2023). For instance, a networked enterprise expediates increased mutual adaptation and collaboration between partners for creating satisfaction and benefits in different industry sectors, including healthcare (Rodríguez et al, 2021), manufacturing (Shirazi, 2019), banking (Al-Matari et al, 2022) and retail (Klumpp & Loske, 2021).…”