Supporting Health Professionals Through Information and Communication Technologies: A Systematic Review of the Effects of Information and Communication Technologies on Recruitment and Retention

Gagnon, Marie‐Pierre; Pollender, Hugo; Trépanier, Amélie; Duplàa, Emmanuel; Ly, Birama Apho

doi:10.1089/tmj.2010.0175

Cited by 15 publications

(18 citation statements)

References 16 publications

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“…The third review defined the three main supportive relationships identified in the nursing literature [26]. The fourth one explored the impact of interventions using information and communication technologies (ICTs) on recruitment and retention of healthcare professionals in less-served regions [27], while the fifth review described stages related to recruitment and retention of health professionals to rural health careers [28]. As shown in Table 1, three of the reviews [24,25,27] met more than 66% of the PRISMA appraisal criteria while the other two [26,28] met more than 50% of them.…”

Section: Resultsmentioning

confidence: 99%

Interventions for supporting nurse retention in rural and remote areas: an umbrella review

et al. 2013

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ContextRetention of nursing staff is a growing concern in many countries, especially in rural, remote or isolated regions, where it has major consequences on the accessibility of health services.PurposeThis umbrella review aims to synthesize the current evidence on the effectiveness of interventions to promote nurse retention in rural or remote areas, and to present a taxonomy of potential strategies to improve nurse retention in those regions.MethodsWe conducted an overview of systematic reviews, including the following steps: exploring scientific literature through predetermined criteria and extracting relevant information by two independents reviewers. We used the PRISMA (Preferred Reporting Items for Systematic reviews and Meta-Analyses) criteria in order to assess the quality of the reports.FindingsOf 517 screened publications, we included five reviews. Two reviews showed that financial-incentive programs have substantial evidence to improve the distribution of human resources for health. The other three reviews highlighted supportive relationships in nursing, information and communication technologies support and rural health career pathways as factors influencing nurse retention in rural and remote areas. Overall, the quality of the reviews was acceptable.ConclusionsThis overview provides a guide to orient future rural and remote nurse retention interventions. We distinguish four broad types of interventions: education and continuous professional development interventions, regulatory interventions, financial incentives, and personal and professional support. More knowledge is needed regarding the effectiveness of specific strategies to address the factors known to contribute to nurse retention in rural and remote areas. In order to ensure knowledge translation, retention strategies should be rigorously evaluated using appropriate designs.

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Section: Resultsmentioning

confidence: 99%

Interventions for supporting nurse retention in rural and remote areas: an umbrella review

et al. 2013

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“…To what extent can ICTs create favorable conditions that attract nurses and reinforce stability in the workforce? A systematic review was undertaken on the effect of ICTs on retention and recruitment of health care professionals [62]. The results revealed that, in 9 out of the 13 studies, ICT use demonstrated a positive, though often indirect, influence on recruitment and retention.…”

Section: Discussionmentioning

confidence: 99%

Impact of Information and Communication Technologies on Nursing Care: Results of an Overview of Systematic Reviews

et al. 2017

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BackgroundInformation and communication technologies (ICTs) are becoming an impetus for quality health care delivery by nurses. The use of ICTs by nurses can impact their practice, modifying the ways in which they plan, provide, document, and review clinical care.ObjectiveAn overview of systematic reviews was conducted to develop a broad picture of the dimensions and indicators of nursing care that have the potential to be influenced by the use of ICTs.MethodsQuantitative, mixed-method, and qualitative reviews that aimed to evaluate the influence of four eHealth domains (eg, management, computerized decision support systems [CDSSs], communication, and information systems) on nursing care were included. We used the nursing care performance framework (NCPF) as an extraction grid and analytical tool. This model illustrates how the interplay between nursing resources and the nursing services can produce changes in patient conditions. The primary outcomes included nurses’ practice environment, nursing processes, professional satisfaction, and nursing-sensitive outcomes. The secondary outcomes included satisfaction or dissatisfaction with ICTs according to nurses’ and patients’ perspectives. Reviews published in English, French, or Spanish from January 1, 1995 to January 15, 2015, were considered.ResultsA total of 5515 titles or abstracts were assessed for eligibility and full-text papers of 72 articles were retrieved for detailed evaluation. It was found that 22 reviews published between 2002 and 2015 met the eligibility criteria. Many nursing care themes (ie, indicators) were influenced by the use of ICTs, including time management; time spent on patient care; documentation time; information quality and access; quality of documentation; knowledge updating and utilization; nurse autonomy; intra and interprofessional collaboration; nurses’ competencies and skills; nurse-patient relationship; assessment, care planning, and evaluation; teaching of patients and families; communication and care coordination; perspectives of the quality of care provided; nurses and patients satisfaction or dissatisfaction with ICTs; patient comfort and quality of life related to care; empowerment; and functional status.ConclusionsThe findings led to the identification of 19 indicators related to nursing care that are impacted by the use of ICTs. To the best of our knowledge, this was the first attempt to apply NCPF in the ICTs’ context. This broad representation could be kept in mind when it will be the time to plan and to implement emerging ICTs in health care settings.Trial RegistrationPROSPERO International Prospective Register of Systematic Reviews: CRD42014014762; http://www.crd.york.ac.uk/PROSPERO/display_record.asp?ID=CRD42014014762 (Archived by WebCite at http://www.webcitation.org/6pIhMLBZh)

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“…It is inspired by local 12-14 and international 16 studies, as well as a systematic review on the impact of ICT on the recruitment and retention of the healthcare workforce. 15 Based on the premise that job satisfaction is an important dimension in nurse retention, [33][34][35] we propose in this conceptual map ( Fig. 2) a set of factors affecting nurse job satisfaction, including professional autonomy, 36 professional development, 37,38 feeling of professional isolation, 35 level of stress, 33 and quality of care.…”

Section: Methodsmentioning

confidence: 99%

“…7,11 Some studies have analyzed the influence of telehealth on workforce recruitment and retention factors, [12][13][14][15][16] but few studies have addressed the influence of telehealth on nursing practice, particularly with respect to nurse recruitment and retention factors. [17][18][19][20][21] Thus, we initiated a project, in collaboration with decision makers, entitled ''Supporting Work Practices Through Telehealth: Impact on Nurses in Outlying Regions.''…”

Section: Introductionmentioning

confidence: 99%

The Influence of a Wound Care Teleassistance Service on Nursing Practice: A Case Study in Quebec

Gagnon

Breton

Courcy

et al. 2014

Telemedicine and e-Health

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Supporting Health Professionals Through Information and Communication Technologies: A Systematic Review of the Effects of Information and Communication Technologies on Recruitment and Retention

Abstract: Despite the conclusions of 9 of 13 studies reporting a possible positive influence of ICTs on the recruitment and retention of healthcare professionals, these results highlight the need of a deeper reflection on that topic. Therefore, more research is needed.

Cited by 15 publications

References 16 publications

Interventions for supporting nurse retention in rural and remote areas: an umbrella review

Interventions for supporting nurse retention in rural and remote areas: an umbrella review

Impact of Information and Communication Technologies on Nursing Care: Results of an Overview of Systematic Reviews

The Influence of a Wound Care Teleassistance Service on Nursing Practice: A Case Study in Quebec

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