Supporting unstructured workflow activities in the Bramble ICN system

Blumenthal, Richard; Nutt, Gary J

doi:10.1145/224019.224032

Cited by 15 publications

(9 citation statements)

References 19 publications

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“…This understanding (which otherwise may soon be lost) can be valuable not only in reconstructing and recovering from exceptions, but also in redesigning workflows to minimize or eliminate error patterns. Recording large amounts of process information is costly [7], but as we found, can be justifiable. Thus we would advocate recording as much history as possible, not just that of unstructured exceptional activities.…”

Section: Research Questions and Design Implicationsmentioning

confidence: 94%

“…The workflow may embody what ought to happen (and what ought to have happened), but in cases of problems we also need information on what actually happened [7,28], and perhaps on what the participants intended to happen. This understanding (which otherwise may soon be lost) can be valuable not only in reconstructing and recovering from exceptions, but also in redesigning workflows to minimize or eliminate error patterns.…”

Section: Research Questions and Design Implicationsmentioning

confidence: 99%

“…Using explicit representations of work processes to help in diagnosing errors has parallels with software debugging [7], and so we might consider the utility of analogous functions from a sophisticated debugging environment. In software debugging, the results of errors may only manifest later in the chain of execution, corrupting data along the way.…”

Section: Research Questions and Design Implicationsmentioning

confidence: 99%

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Coping with errors

Twidale

Marty

2000

Proceedings of the 2000 ACM Conference on Computer Supported Cooperative Work

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This paper presents an analysis of written and electronic records that document the collaborative process of packing museum artifacts in preparation for a move. The majority of data recorded detailed the process of packing, while only a small amount of the data concerned which artifacts were packed in which boxes. Museum staff members were able to use these process data to solve the numerous errors that occurred during packing. We explore the design implications for collaborative systems which focus on supporting error recovery rather than error prevention.

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Section: Research Questions and Design Implicationsmentioning

confidence: 94%

Section: Research Questions and Design Implicationsmentioning

confidence: 99%

Section: Research Questions and Design Implicationsmentioning

confidence: 99%

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Coping with errors

Twidale

Marty

2000

Proceedings of the 2000 ACM Conference on Computer Supported Cooperative Work

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“…The concept space approach consists of (1) acquiring complete and recent collections of documents as the sources of vocabularies, (2) automatically indexing all terms in the documents, (3) clustering the documents based on term frequency and document frequency, and (4) organizing documents based on multiterm associations. Downloaded by [New York University] at 12:54 12 June 2015…”

Section: Conceptual Clustering and Concept Spacementioning

confidence: 99%

“…The notation used in Figure 3 is based on the Information Control Network (ICN) approach [2]. The ovals denote human and system roles.…”

Section: Workflow With Static Mailing Listsmentioning

confidence: 99%

Workflow-Centric Information Distribution Through E-Mail

Zhao

Kumar

Stohr

2000

Journal of Management Information Systems

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Stohr served as chairman of the executive board of the International Conference on Information Systems (ICIS). He serves on the editorial boards of several journals, including Decision Support Systems, Information Systems Research, and the Journal of Management Information Systems. Professor Stohr's research focuses on the problems of developing computer systems to support work and decision-making in organizations.ABSTRACT: Organizations require ways to efficiently distribute information such as news releases, seminar announcements, and memos. While the machinery for information storage, manipulation, and retrieval exists, research dealing directly with its distribution in an organizational context is scarce. In this paper, we address this need by first examining the pros and cons of the conventional "mailing lists" approach and then proposing new workflow mechanisms that improve the efficiency and effectiveness of information distribution through e-mail. The proposed approach is relevant to Downloaded by [New York University] at 12:54 12 June 2015 46 ZHAO, KUMAR, AND STOHR other information distribution approaches beyond e-mail. The main contributions of this study include: (1) offering a workflow perspective on organizational information distribution; (2) analysis of workflows in two new information distribution methods based on dynamic mailing lists and profile matching, respectively; and (3) proposing a new way of matching supply and demand of information that extends existing information filtering algorithms.KEY WORDS AND PHRASES: electronic mail, information distribution, knowledge management, workflow management.IN RECENT YEARS, ORGANIZATIONS HAVE DEPLOYED workflow management systems (WFMSs) to support routing of documents and tasks in electronic form, thereby enabling the automation of business processes across teams, functional departments, customers, and suppliers [7,13,16,29]. WFMSs are natural repositories for organizational memory, especially with regard to business processes and logic [35], and are also well suited for targeted delivery of organizational information due to their ability to provide dynamic, as needed, connections between organizational members.Our goal in this study is to develop new approaches to organizational information distribution from a workflow perspective. We use seminar announcements sent over e-mail as an example of information distribution in our discussion. Seminars are a common means for sharing and enhancing organizational information, and seminar announcements are representative of other information distribution formats, such as memos and news offerings [6]. We first examine the pros and cons of the conventional "mailing lists" approach and then propose new workflow mechanisms intended to improve the efficiency and effectiveness of information distribution.Our approach is workflow-centric because we view information distribution as an organizational process and investigate process-oriented, efficient, and flexible solutions for it. Moreover, these solutions are asynch...

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Defining business process flexibility with the help of invariants

Regev

Bider²,

Wegmann

2006

Softw Process Imprv Pract

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Enterprise survival is about maintaining an identity that is separate from other enterprises. We define flexibility as the ability to change without losing identity. The identity of an enterprise can be analyzed as a set of norms and beliefs about these norms held by its stakeholders, such as customers, employees, suppliers, and investors. Business processes and their support systems maintain invariants that are the result of compromises between the often conflicting norms and beliefs of these stakeholders. We formalize these invariants as values in a state space. Identifying a minimum set of invariants provides a basis for defining flexible processes and support systems. We illustrate the use of this framework with production business process support (BPS) systems.

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Supporting unstructured workflow activities in the Bramble ICN system

Cited by 15 publications

References 19 publications

Coping with errors

Coping with errors

Workflow-Centric Information Distribution Through E-Mail

Defining business process flexibility with the help of invariants

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