Sustainability and the Tourism and Hospitality Workforce: A Thematic Analysis

Baum, Tom; Cheung, Catherine; Kong, Haiyan; Kralj, Anna; Mooney, Shelagh; Thanh, Hai Nguyễn Thị; Ramachandran, Sridar; Ružić, Marinela Dropulić; Siow, May Ling

doi:10.3390/su8080809

Cited by 143 publications

(140 citation statements)

References 105 publications

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“…Indigenous knowledge teaching and learning alone is not enough for the success of tourism. The ethnic group should also be supported by developing internationally-focused skills [46,47].…”

Section: Resultsmentioning

confidence: 99%

Measuring Sustainable Indigenous Tourism Indicators: A Case of Mah Meri Ethnic Group in Carey Island, Malaysia

et al. 2017

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Sustainable tourism emphasises responsible utilisation of economic, socio-cultural and environmental resources for tourism development. Extant literature in sustainable tourism leans towards subjective and qualitative description in explaining the dynamic nature of the trans-disciplinary indicators of sustainability. However, few mechanisms have been proposed or developed to quantify the indicators measuring sustainable tourism in an indigenous ethnic context. The current study measures 61 sustainable indigenous tourism indicators of the Mah Meri ethnic group that comprise three constructs, namely, community resources, community development and sustainable tourism. Simple random sampling was employed for data elicitation and a weighted average score using R software as the basis of analysis was used to produce a sustainable indigenous tourism barometer (SITB). The study identifies 11 sustainability dimensions from the initial three main constructs that are treated as the relationship aspects in this study. Based on the Sustainable Indigenous Tourism Barometer (SITB), community participation, empowerment, economic and socio-cultural sustainability are found to be the main influencing dimensions of sustainability of the Mah Meri ethnic group. However, natural resources, financial resources and environmental sustainability indicated weaker relationships in explaining sustainability of the Mah Meri ethnic group. Based on the SITB, the results demonstrate that the Mah Meri ethnic group are a "potential sustainable" tourism stakeholder.

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“…Indigenous knowledge teaching and learning alone is not enough for the success of tourism. The ethnic group should also be supported by developing internationally-focused skills [46,47].…”

Section: Resultsmentioning

confidence: 99%

Measuring Sustainable Indigenous Tourism Indicators: A Case of Mah Meri Ethnic Group in Carey Island, Malaysia

et al. 2017

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“…In tourism education, educators have an important role to play in educating future leaders who can promote sustainability in tourism. It is important to determine how sustainability concepts and practices can be embedded in teaching and research in tourism in higher education [11].…”

Section: Sustainability In Tourism Educationmentioning

confidence: 99%

The Mediating Role of Perception in the Relationship between Expectation and Satisfaction in Terms of Sustainability in Tourism Education

2018

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Education plays a central role in shaping individual and social change toward sustainability. Sustainable tourism education provided by the higher education institutions which offer education at the undergraduate level has an important role in training candidate managers and meeting the need for qualified labor in the tourism sector in terms of sustainable tourism. The purpose of this study is to examine the relationship among expectation, perception, and satisfaction of the undergraduate students receiving tourism education at the tertiary level. It is also aimed to reveal the mediating role of perception between expectation and satisfaction. One of the quantitative methods used in the research process was the causative and correlational model. A total of 675 students participated in this survey conducted at the Tourism Faculty of Akdeniz University. To collect data, expectation of tourism education, perception of tourism education, and satisfaction of academic education scales were used. In the data analysis, parametric tests, t-test, ANOVA, correlation, and regression analyses were applied. In this study, it was revealed that 675 students receiving tourism education at the undergraduate level came to school with moderate-level expectations, their perceptions fulfilled their expectations with the experience they had, and their satisfaction levels that emerged as a result of their perceptions were at a moderate level as well. As a result of the t-test performed, it was put forward that there was no difference in their level of satisfaction based on the gender variable; however, a significant difference was determined based on the high school type from which a subject graduated, the current department, class, and age variables. As a result of the correlation analysis, a positive relation was identified between the expectation, perception, and satisfaction variables. The multiple regression analysis indicated that expectation positively affected perception and satisfaction; therewithal, perception affected satisfaction and its sub-dimensions positively. It was also found that the perception had a partial mediating role between expectation and satisfaction in education.

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“…In a generational context strongly defined by the present generational gap, several authors emphasized the need to find more creative solutions to "unleash" talents on both sides of the gap [2,18]. One such creative solution, called reverse mentoring, was successfully implemented in 1999 by Jack Welch, the former CEO of General Electric, to improve his top executives' use of Internet through pairing a Millennial employee with an older top executive and offering the Millennial the opportunity to share his/her digital skills with the older one.…”

Section: Introductionmentioning

confidence: 99%

“…[20]. The intergenerational conflict determined by the generational gap added pressure to the industry in fighting even higher turnover and disengagement rates of Millennial employees [14,18,[21][22][23]. The main disruptions which characterize the present generational gap brought many challenges to traditional hotels [14].…”

Section: Introductionmentioning

confidence: 99%

“…Baum et al [18] have recently stated that future research regarding the impact of generational differences in hospitality industry should focus of qualitative understanding of the phenomenon with a greater consideration of the historical and social context of the nation where research is conducted. Both cases included in the present study refer to a Western country-Switzerland.…”

Section: Introductionmentioning

confidence: 99%

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Bridging the Generational Gap in the Hospitality Industry: Reverse Mentoring—An Innovative Talent Management Practice for Present and Future Generations of Employees

Cismaru

Iunius²

2019

Sustainability

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In the present generational context, talent management approaches and practices have evolved from the stage of "war for talent", defined by competitiveness and elitism, to a more collaborative and inclusive "post-war stage". Innovative solutions are increasingly important. In this framework, the main aim of the paper is to confirm that reverse mentoring, a talent management practice which appeared as a response to the necessity to bridge the present generational gap, can be considered a valuable approach in hospitality. Two case studies on the successful implementation of reverse mentoring in Swiss hospitality are presented: the Shadow Comex (Accor) and the ExCom-Y (Mövenpick). Results of a focus-group discussion on the topic of identifying the attitudes and opinions of Romanian employees regarding the implementation of reverse mentoring in hotels are further analyzed. Results support the idea that reverse mentoring has developed and offers great potential for innovation. The present study offers interesting and useful ideas to companies in hospitality on how to implement reverse mentoring. Results from the group discussion demonstrate that Romanian employees have high expectations and innovative approaches regarding the implementation of reverse mentoring, similar to the employees from Switzerland, but they lack trust in their employers regarding the real possibility to implement it.

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Sustainability and the Tourism and Hospitality Workforce: A Thematic Analysis

Cited by 143 publications

References 105 publications

Measuring Sustainable Indigenous Tourism Indicators: A Case of Mah Meri Ethnic Group in Carey Island, Malaysia

Measuring Sustainable Indigenous Tourism Indicators: A Case of Mah Meri Ethnic Group in Carey Island, Malaysia

The Mediating Role of Perception in the Relationship between Expectation and Satisfaction in Terms of Sustainability in Tourism Education

Bridging the Generational Gap in the Hospitality Industry: Reverse Mentoring—An Innovative Talent Management Practice for Present and Future Generations of Employees

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