Sustaining Client Relationships in the Contract Manufacturer Own-Brand Building Process: The Case of a Smartphone Firm

Liu, Feng Hsu; Chen, Lu‐Jui; Chen, Hsiang-Heng

doi:10.5539/ijbm.v6n7p59

Cited by 12 publications

(8 citation statements)

References 45 publications

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“…Over half of primary school students and over 90% of secondary school students possess smartphones [ 10 ]. Smart devices including smartphones and tablet computers are defined as handheld mobile electronic devices with cell-phone capability, having a browser that allows Internet access, a licensed operating system that provides a platform for third-party applications such as multimedia software and games, a touch screen input and output, and wireless connections that allow data transfer [ 11 , 12 , 13 ].…”

Section: Introductionmentioning

confidence: 99%

Smart Device Use and Perceived Physical and Psychosocial Outcomes among Hong Kong Adolescents

Kwok

Lee

2017

IJERPH

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Excessive electronic screen-based activities have been found to be associated with negative outcomes. The aim of this study was to investigate the prevalences and patterns of smart device activities and the purposes and perceived outcomes related to smart device use, and the differences in patterns of smart device activities between adolescents who did and did not perceive these outcomes. The study was a cross-sectional survey of Hong Kong primary and secondary school students. Demographic characteristics, purpose and pattern of the activities, and frequencies of the outcomes were measured. Data from 960 adolescents aged 10–19 were analyzed. Nearly 86% of the sample use smart device daily. The one-week prevalence of perceived sleep deprivation, eye discomfort, musculoskeletal discomfort, family conflict and cyberbullying victimization related to smart device use were nearly 50%, 45%, 40%, 20% and 5% respectively. More than 25% of the respondents were at risk of negative outcomes related to smart device activities for more than 1 h per day, browsing and gaming on at least 4 days per week and watching TV/movies and posting on more than 2 days per week. Their patterns of smart device activities may put a significant number of them at risk of negative outcomes.

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Section: Introductionmentioning

confidence: 99%

Smart Device Use and Perceived Physical and Psychosocial Outcomes among Hong Kong Adolescents

Kwok

Lee

2017

IJERPH

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“…In so doing, this study focusses only on the manufacturer side. This is because consumers constantly invest their efforts in the brand of the mobile device that results in creating the added value from the product (Liu, 2011). This study makes several unique contributions to the literature.…”

Section: Introductionmentioning

confidence: 99%

Investigating temporal effects of risk perceptions and satisfaction on customer loyalty

Son

2014

Managing Service Quality

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Purpose – The purpose of this paper is to examine how product usage satisfaction mediates the link between two types of perceived risk and loyalty intentions, and investigate the three moderating effects (overall satisfaction of provider, switching costs, and remaining contract time) of the product usage satisfaction-loyalty intentions linkage. Design/methodology/approach – Using a longitudinal study, a total of 253 usable responses are collected from time T to time T+1. The paper uses the partial least squares (PLS-Graph 3.0) approach for structural parameters in the proposed model. Findings – The findings show that the temporal effect of performance risk and product usage satisfaction negatively increases, whereas the temporal effect between product usage satisfaction and loyalty intentions decreases over time. While the moderating effect between overall satisfaction of provider and product usage satisfaction strengthens loyalty intentions, the switching costs attenuate loyalty intentions. The proposed model can be used to predict both the change in customer behavior and the moderating effects of overall satisfaction of providers (or switching costs) in the context of smartphone replacement period. Originality/value – This paper makes unique contributions to the literature. First, using the consumption-system approach as a theoretical base, the paper extends the product usage satisfaction-loyalty intentions linkage that can appear as a dynamic spiral during subsequent periods. Second, considering the temporal effects of the proposed relationships, the paper identifies the role of perceived risk that reveals how product usage satisfaction mediates the link between two types of perceived risk and loyalty intentions. Third, the paper emphasizes the importance of moderating effects when considering smartphone usage with a particular brand.

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“…However, at the time of writing this article the so-called smartphones comprise a licensed operating system and are capable of installing different applications for processing and operating documents similar to personal computers. Finally, they are wireless terminal devices that are able to send and receive data through Internet, Bluetooth, Global Positioning System, and similar technologies (Liu, Chen, & Chen, 2011). In this way, smartphones are flexible and complex interactive devices that need a high degree of mobile usability because of their presence in every aspect of users' daily life.…”

Section: Introductionmentioning

confidence: 99%

Mobile Usability: Experiences From Iran and Turkey

Aryana

Clemmensen

2013

International Journal of Human-Computer Interaction

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In this article, a country specific comparative mobile usability study is presented, using Iran and Turkey as the two chosen emerging/emergent nation exemplars of smartphone usage and adoption. In a focus group study, three mobile applications were selected by first-time users of smartphones. In both countries, the music player application was tested, wherein common patterns of accessing and sorting songs emerged. Whereas the Iranian users appeared to be more interested in social networking via use of an SMS service, the Turkish users tended to prefer to apply hierarchies to their own daily personal contacts. The results and analysis establish the existence of country specific issues and concerns, as well as reveal generic usability issues. The article concludes that the source of these issues is most likely due to a combination of certain contextual features endemic to both Iran and Turkey, not only to ethnic, religious, or cultural issues.

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Sustaining Client Relationships in the Contract Manufacturer Own-Brand Building Process: The Case of a Smartphone Firm

Cited by 12 publications

References 45 publications

Smart Device Use and Perceived Physical and Psychosocial Outcomes among Hong Kong Adolescents

Smart Device Use and Perceived Physical and Psychosocial Outcomes among Hong Kong Adolescents

Investigating temporal effects of risk perceptions and satisfaction on customer loyalty

Mobile Usability: Experiences From Iran and Turkey

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